Call Center Representative

4 hours ago

Atlanta, Georgia, United States GHJ Search and Staffing Full time

About the Role

As a Call Center Representative with GHJ Search and Staffing, you will be the first point of contact for our clients' customers, providing professional support and resolving inquiries with efficiency and empathy.

This remote position offers the opportunity to build meaningful customer relationships while working from the comfort of your home. You'll be part of a supportive team dedicated to delivering exceptional service standards.

Key Responsibilities

Customer Interaction

  • Handle inbound and outbound customer calls professionally
  • Provide product information and service assistance
  • Address customer concerns and resolve issues effectively
  • Maintain positive customer relationships through excellent service

Operations & Support

  • Document customer interactions and transactions accurately
  • Follow communication procedures and guidelines
  • Escalate complex issues to appropriate departments
  • Meet personal and team performance metrics

Quality & Improvement

  • Participate in ongoing training and development
  • Provide feedback on process improvements
  • Stay updated on product knowledge and service protocols
  • Maintain confidentiality of customer information

Qualifications & Skills

Essential Requirements

  • Excellent verbal and written communication skills
  • 1+ years of customer service or call center experience
  • High school diploma or equivalent (required)
  • Reliable high-speed internet connection for remote work

Technical Competencies

  • Basic computer literacy and typing skills
  • Familiarity with CRM systems and call center software
  • Ability to navigate multiple systems simultaneously
  • Comfort with remote collaboration tools

Personal Attributes

  • Strong problem-solving and active listening skills
  • Patience and empathy when dealing with customers
  • Ability to work independently in a remote environment
  • Professional demeanor and positive attitude

Compensation & Benefits

Competitive Salary Package

We offer compensation that is
20% above the current industry average
for Call Center Representatives, recognizing the value of skilled customer service professionals.

Above Market Rate Salary

Remote Flexibility

Work from anywhere with flexible scheduling options

Health Benefits

Comprehensive health insurance for eligible employees

Career Development

Training programs and advancement opportunities

Supportive Team

Collaborative remote environment with regular team support

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