Customer Service Representative-Automobile Rental
4 days ago
Provide exceptional customer service in every interaction including retail front end and corporate communications
Collect required information from the customer on every call per established criteria
Answer lost and found inquiries by researching vehicle information and locating the car on the lot
Use experience to identify customer needs and handle accordingly
Demonstrate sincerity and empathy when appropriate by using the proper voice/tone pitch and word choice
Provide timely and accurate information reflecting a customer-oriented image for the company
Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
Communicate information considered unsatisfactory by customers in a tactful manner
Offer alternatives and options to overcome objections
Adhere to shift assignments in a demand driven operation
Accept repetitive work tasks performed in a confined work area
Proven ability to become an expert in all related applications, policies, and the vehicle rental process
Maintain Dale Holdings' standards for appearance, professionalism, and dependability
Understand the damage loss report reporting procedure
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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