IT Help Desk Technician

Tech24 and it's subsidiaries, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.

The IT Helpdesk Support Technician's role is to support and maintain in-house computer systems, desktops, laptops and peripherals in the corporate office and remotely for offices across the country. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance. The individual will also troubleshoot issues in a timely and accurate fashion and provide end user training and assistance where required.

Duties:

• Provide IT Support relating to technical issues involving Microsoft's core business applications and operating systems for both onsite and remote users
• Provide basic technical support help desk level 1: WAN and LAN connectivity, routers, firewalls, and security
• Assist with monitoring the remote monitoring and management system alerts and notifications and respond accordingly.
  Communicate with users as required- - keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Communicate with the IT Department with any outages or software issues that impact users.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 2+ Years of experience as IT Support Technician preferred (will consider recent grads, ex-military or entry level)
• Advanced understanding of Windows operating systems and printing systems
• Interpersonal skills: telephone skills, communication skills, active listening and customer care
• Able to diagnosis technical issues efficiently
• Ability to multi-task and adapt to changes quickly
• Service awareness of all organization's key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT support
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated and self-starter with the ability to work in a fast-moving environment.
• Takes initiative and prioritizes tickets in order of criticality
• The ability to work efficiently within a team environment
• Repair/troubleshot/ desktops and laptops at corporate and remote locations
• Help and consult with customers on computer problems face-to-face and remotely via phone or remote software.
• Strong and proficient troubleshooting skills required (Hardware and Software)
• Proficient in virus and malware removal techniques
• Experience with ITSM platforms such as Freshservice
• Understanding of basic network concepts such as IP addresses, subnets, and static routing
• Knowledge of Microsoft Entra ID and on-premises domain environments
• Must be able to multi-task with attention to detail and strong organizational skills.
• Capable of making sound recommendations to clients based on real time information
• Help-desk/training responsibilities.
• The ability to maintain accurate documentation
• Reliable transportation
• The ability to lift up to 50 lbs
• Some night and weekend work will be required during system upgrades in addition to a rotating on-call schedule.

Benefits Include:

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid Time off & Paid Holidays
• 401(k) retirement savings plan with company match and immediate vesting

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about Tech24 and our career opportunities visit