Maintenance Supervisor

JOB SUMMARY: The Maintenance Supervisor is a skilled and proactive professional responsible for overseeing the maintenance operations of our multi-family property. This role plays a critical part in maintaining property functionality, appearance, and resident satisfaction. Maintenance Supervisor manages the maintenance team, performs repairs, coordinates tasks, and contributes to the overall success of the property.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintenance Leadership:

• Supervise and lead the maintenance team, including task assignment, training, performance management, and fostering a collaborative work environment.
• Provide technical guidance and expertise to address complex maintenance challenges.

Repairs and Troubleshooting:

• Perform skilled repairs and maintenance tasks in areas such as plumbing, electrical, HVAC, appliances, carpentry, and general building systems.
• Diagnose issues, troubleshoot problems, and implement effective solutions.

Maintenance Coordination:

• Prioritize and coordinate maintenance requests, repairs, preventive maintenance tasks, and unit turnovers.
• Ensure timely and efficient resolution of maintenance issues to maintain property appearance and functionality.

Emergency Response:

• Respond promptly to maintenance emergencies, including plumbing leaks, electrical outages, and other urgent situations.
• Assess and address critical issues to ensure resident safety and minimize property damage.

Vendor and Partner Coordination:

• Collaborate with external contractors and vendors for specialized repairs, projects, and service agreements.
• Oversee vendor activities, ensuring quality work, adherence to schedules, and cost-effective solutions.

Safety and Compliance:

• Enforce safety protocols, follow property policies, and ensure compliance with building codes and regulations.
• Promote a culture of safety within the maintenance team and ensure the proper use of personal protective equipment.
• Inform appropriate supervisor of any observed hazard or potentially dangerous situation for residents, team members, guests and others. 

Documentation and Reporting:

• Maintain accurate records of maintenance activities, repairs, materials used, work orders, and inspections.
• Assist in documenting preventive maintenance schedules and tasks.

Inventory Management:

• Manage maintenance supplies and materials, ensuring availability, organization, and efficient use.
• Track inventory levels, reorder supplies, and monitor expenses to maintain cost controls.

Team Collaboration:

Collaborate with property management, leasing staff, and other teams to coordinate maintenance efforts, prioritize tasks, and support property operations

EDUCATION/EXPERIENCE:

• High school diploma or equivalent; trade school certification or relevant vocational training is a plus.
• Must be EPA Certified

COMPETENCIES:

• Proven track record in maintenance, repairs, or a related field, complemented by robust technical proficiency.
• Profound knowledge in plumbing, electrical, HVAC, carpentry, and appliance repairs is crucial.
• A demonstrated ability to provide effective leadership and team management is essential, accompanied by strong communication and interpersonal skills for seamless collaboration with team members, residents, and external vendors.
• The candidate must exhibit exceptional organizational and multitasking abilities, enabling them to prioritize tasks, manage time efficiently, and lead a team adeptly under deadlines.
• Familiarity with safety regulations, building codes, and maintenance best practices is imperative, alongside possessing a valid driver's license and reliable transportation.
• The successful candidate should embody a proactive, hands-on approach to problem-solving, showcase meticulous attention to detail, and display an unwavering commitment to delivering high-quality work.

Key Qualities:

• Proactive and hands-on approach to problem-solving.
• Strong organizational and multitasking abilities.
• Detail-oriented with a commitment to quality work.
• Ability to work effectively in a fast-paced environment.
• Strong commitment to safety and compliance.