Senior Product Operations Specialist

The Senior Product Operations Specialist plays a critical role in ensuring the seamless delivery and integrity of JM&A's product forms and materials. This position combines operational excellence with product form development and compliance, serving as a key liaison between internal teams, external partners, and vendors to maintain inventory, manage form lifecycle, and support product development initiatives.

As an owner for product forms and related materials, this role is responsible for facilitating the end-to-end process—from creation and approval routing to distribution and system setups—ensuring that all assets align with JM&A's product standards, compliance requirements, and lender minimum business rules. The specialist will proactively identify opportunities to optimize processes, enhance customer experience, and drive efficiency across the product ecosystem.

Responsibilities:

• Own the lifecycle of JM&A product forms and materials, including creation, modification, approval routing, lender filings, and system setup.

• Demonstrated willingness to develop and maintain a strong understanding of assigned products, including actively engaging in ongoing learning and staying informed about product updates and features.

• Ensure all forms meet product compliance standards and lender minimum business requirements before submission and implementation.

• Utilize Adobe InDesign and related tools to design and typeset product forms, ensuring brand consistency and compliance.

• Submit forms for lender approval and maintain compliance documentation.

• Generate and analyze monthly reporting to inform inventory and product decisions.

• Collaborate cross-functionally with the Product Owner, Sales Support, Account Acquisition, Legal & Compliance, Pricing, and Claims to ensure alignment on product requirements.

• Actively contribute to product development initiatives, providing operational insights and recommendations for process improvements.

• Continuously evaluate workflows to identify automation and efficiency opportunities.

Qualifications:

• Bachelor's degree or equivalent experience.

• Strong organizational, time management, and prioritization skills with a proven ability to meet deadlines in a fast-paced environment.

• Detail-oriented with a process-driven mindset and a passion for operational excellence.

• Demonstrated ability to manage multiple projects independently while maintaining high-quality standards.

• Exceptional communication skills—both written and verbal—with the ability to influence and collaborate across departments and external vendor partners and lenders.

• Technology-savvy with proficiency in JM&A systems (SalesConnect, Gateway, Mainframe, SharePoint, Ariba, Quantum) and Microsoft Office Suite.

• Experience with Adobe InDesign; Adobe Certified Associate (ACA) preferred.

• Strong analytical and problem-solving skills; ability to assess downstream impacts and cycle times.

• Proven ability to build and maintain productive relationships with internal and external stakeholders.

• Familiarity with regulatory compliance and lender business requirements related to product forms is highly desirable.

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.