Acute Coordination Partner

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What are some of the day-to-day duties?

The Acute Coordination Partner is responsible for coordinating and tracking field operations for our Medical Technician Partners (MTPs) as they deliver urgent and routine in-home medical care to seniors. This individual plays a key role in ensuring timely response to urgent needs, proactive outreach to schedule home visits, and optimization of field resources. Additionally, this partner is responsible for scheduling patient visits after they are discharged home from Emergency hospital visits.

The ideal candidate has dispatch experience, excellent communication skills, strong situational awareness, and thrives in a fast-paced, mission-driven environment

The Acute Coordination Partner day-to-day duties will include but are not limited to:

• Serve as central point of contact for incoming requests for MTP visits
• Dispatch Medical Technician Partners (MTPs) to urgent same-day appointments in coordination with Acute Care Team and Center Operations
• Monitor real-time availability and location of MTPs and to assign the most appropriate responder
• Assess MTP schedules for the upcoming 24-48 hrs and arrange visits to account for geographical efficiency and to provide availability for urgent visit needs
• Ensure Medical Technician Partners are scheduled at capacity
• Proactively call patients to schedule for home visits according to ideal visit cadence
• Communicate with patients around expected arrival times, appointment changes and expectations
• Schedule follow-up appointments for patients discharged home from an Emergency Department visit.
• Assist in monitoring missed appointments for patients discharged home from the hospital to ensure visits and transportation are scheduled urgently.
• Collaborate with Clinical Leadership, Acute Care Team, Operations Leaders, and Medical Technician Partners to coordinate daily patient needs and to support process improvement initiatives.
• Providing support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
• Additional duties as assigned

What are the requirements for this position?

• Ability to work for any employer in the United States
• Minimum of two years of experience with real-time resource deployment
• Exceptional phone communication and customer service skills
• High school diploma or G.E.D.
• Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person with patient and care team members
• Experience with basic office tools such as email, Outlook calendar, etc.
• Strong verbal, written, and reading comprehension skills in English
• Ability to work regular office hours Monday through Friday

What are the "preferred, nice-to-haves", for this position?

• Experience with Athena or another Electronic Health Record software
• Experience with seniors, under-served populations, individuals with disabilities or other complex social needs
• Bilingual in Haitian Creole, Spanish, Mandarin, Cantonese, or Vietnamese

Requirements:

What are the traits of someone most likely to succeed in this role?

• Organized – manages time effectively and operates efficiently
• Motivated – thrives in a busy environment
• Friendly – people enjoy their company because of their joyful nature
• Compassionate – they treat people with kindness
• Patient – they are not easily frustrated or flustered
• Resourceful – they are creative when it comes to problem solving
• Positive – sees glass as is half full vs. half empty
• Reliable – takes responsibilities seriously and always shows up on time

What are the hours for this position?

Monday – Friday during standard business hours.

Why should I join Gather Health?

• We are a mission-based organization that is passionate about changing the way seniors experience primary care
• Our business model is unique and on the cutting-edge of the primary care industry
• Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues
• We are intentionally building a strong company culture and providing a compassionate and joyful work environment
• The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space
• We offer competitive pay and benefits for our Full-Time colleagues, including:

o Market-based base salaries

o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

o 11 Paid Holidays

o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

o Short and Long-Term disability insurance at no cost to you

o Basic life insurance coverage at no cost to you

o 401K match up to 4% of income

o Employee Assistance Program at no cost to you

o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

I'd like to know more – what's the next step?

Great An employment relationship is a two-way street – as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let's start by first having an exploratory conversation (via Zoom or phone) and go from there.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.