avp, distribution services

Summary

The Opportunity

Hyatt Hotels Corporation seeks an experienced leader for the role of Associate Vice President, Distribution Services, a key leadership team member of Hyatt's Global Distribution organization. This role is an integral position leading a large, 24/7/365 organization responsible for Hyatt's connectivity with distribution channels, hotel support across channels and related systems and rate integrity programming. This senior-level position serves on senior-level steering groups responsible for Hyatt's integration of new hotel systems and technology transformation. This leader will work closely with executive level stakeholders, including the VP, Global Distribution, IT leadership, as well as senior leaders in regional commercial divisions, Franchise and Owner Relations, and new openings, to deliver exceptional performance at scale that successfully positions Hyatt's distribution platform as a driver of continued growth.

The AVP will lead a large global team, with a presence in each operating region, that is charged with connecting new partners for distribution of Hyatt inventory, maintaining operations and technology relationships with new partners, implementing new programs, and leading 24/7 hotel support through process improvement and new system integrations. The leader must possess a combination of technical, process and project management and people leadership skills to guide an operating team at the same time supporting Hyatt's growth in technology systems and processes.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include oversight of distribution connectivity for business development, hotel support for distribution channels, engagement with external technology partners, participation and functional leadership. The role is a team leader with direct reports leading rate integrity and analytics programs.

• Oversee global team, including managers of managers, responsible for hotel support, connectivity and rate integrity.
• Partner with key internal stakeholders, including central reservation system team, IT, Global Contact Centers, and regional commercial leaders to ensure business needs are met. Represent Global Distribution on key initiatives. Work collaboratively to clearly manage resource and delivery timeline expectations to support stakeholder needs.
• Hotel support: lead a multi-level team responsible for supporting hotels globally using latest technology and process management tools. Establish and evolve performance metrics to guide process improvement. Provide team performance assessment and development plans, including leveraging learning resources. Evaluate new solutions for knowledge base and coaching, ticket management, service level management, issue escalation, team communication.
• Connectivity: lead a global team that provides connectivity to new distribution channels. Effectively prioritize team resources to match business needs. Maintain existing connectivity in partnership with external channels and internal technology teams. Leverage reporting and data tools to monitor performance and proactively identify risks and issues. Maintain engagement in technology operations to proactively monitor events with potential impact on data flow. Utilize data and monitoring tools to provide consistent performance oversight. Serve as executive leader with technology account management teams, maintaining regular and proactive relationships with largest channel partners.
• Project and program management: develop processes and systems for deploying team resources, monitoring work status, applying quality controls and planning special work requests. Assist stakeholders in defining project scope, ensuring alignment with Distribution strategy, and developing project plans with clear timelines, then achieving promised delivery.
• Evolve work processes: leverage latest technology tools and solutions to evaluate workload management opportunities to maximize internal resources. Review opportunities for process and task automation, leverage robotics or artificial intelligence, to improve efficiency and accuracy of repetitive tasks.
• Rate integrity: oversee team that manages external technology vendor and program guidelines for rate parity shopping program. Establish metrics and goals for program and communication cadence with hotel teams. Drive evolution of program to provide maximum support for channel strategy objectives.
• People leadership: Serve as executive-level performance advisor. Establish high-performance, high integrity, approachable team culture with effective communication across team. Maintain leadership development and succession plans to provide clear performance objectives and paths for growth within team, where applicable. Leverage engagement platforms to motivate performance and monitor feedback.
• Serve as primary business lead for key transformation efforts on major internal systems within the reservations, revenue management and distribution functions.
• Represent Hyatt in commercial engagements with external connectivity partners seeking to optimize terms where applicable and maintain alignment across business and technical teams.
• Develop resources and tools to maintain key distribution programs, such as the Hyatt Preferred Partner Program, including technical requirements and resources for partner evaluation.
• Serve as executive liaison to key internal partners including teams responsible for commission payments, data stewardship, distribution services, global property services and others as assigned.
• Special initiatives and cross-functional projects and other duties as assigned.

Qualifications

Experience Required:

• 15+ years of experience in lodging or travel distribution, technology, product management, strategy or related function

Experience Preferred:

• Bachelor's degree in related field.
• Experience with lodging distribution systems, reservations and revenue management systems, channel partners, technology and operations management.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $150,000-$200,000. The role is also eligible for an annual bonus plan.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.