Desktop Support Technician

2 days ago

Orange, California, United States Stability Technology Full time

This position will be primarily located onsite in Irvine, CA - with occasional visits to a branch location in Torrance, CA.

Position Overview:
We are seeking a skilled and customer-focused Desktop Support Technician for a banking/financial institution. The ideal candidate will have experience providing both remote and onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.

Key Responsibilities:

End-User Support:

  • Provide remote and onsite technical support for hardware, software, and peripherals.
  • Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
  • Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).

Active Directory and Azure Management:

  • Perform account management tasks in Active Directory, including password resets, account provisioning, and group policy management.
  • Support Azure Active Directory configurations and integrations.

Device and Endpoint Management:

  • Use Microsoft Intune for device enrollment, management, and policy enforcement.
  • Deploy software and manage updates using enterprise tools.

Networking and Server Support:

  • Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
  • Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.

Documentation and Reporting:

  • Maintain accurate records of support requests in the ticketing system.
  • Document solutions, workflows, and common troubleshooting procedures.

Continuous Improvement:

  • Collaborate with IT colleagues to develop and implement best practices.
  • Stay updated with emerging technologies and provide recommendations for enhancements.

Qualifications:

Education:

  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Technical Skills:

  • Proficient in supporting Windows 10/11 environments.
  • Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).
  • Hands-on experience with Active Directory and Azure Active Directory.
  • Familiarity with device and application management using Microsoft Intune.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Experience in server administration and support is a plus.

Experience:

  • 2+ years of experience in a desktop support or IT help desk role.
  • Previous experience with remote support tools and ticketing systems.

Soft Skills:

  • Excellent troubleshooting and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Certifications (Preferred):

  • CompTIA A+, Network+, or equivalent certifications.
  • Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.

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