Parts Associate

4 days ago

Garden City, Kansas, United States G.W. Van Keppel Company Full time
Job Details Garden City Location - Garden City, KS Full Time High School $ $20.00 Hourly None Day Sales Description

Essential Duties and Job Responsibilities:

  • Overseeing the receiving and processing of purchase orders
  • Hiring and training new parts specialists
  • Ensuring that sales transaction invoices are issued promptly
  • Creating and/or refining all procedures relating to ordering, shipping, receiving, inventorying, and procuring heavy machinery parts
  • Contacting customers by phone, email or in person to answer queries and solve problems that parts specialists are not authorized to solve independently
  • Maintaining and updating sales and customer records
  • Compiling monthly sales reports and providing them to executive leadership:
    • Fill rates by customer, branch and manufacturer
    • Gross margin by customer, branch, manufacturer
    • Parts sales trends by branch and manufacturer
  • Ensuring that each parts department meets sales expectations and KPI's
  • Conducting branch reviews of monthly results with parts team
  • Expediting orders through internal liaison
  • Directing feedback from customers to relevant departments
  • Identifying new products to add to those on offer
  • Performing other duties as requested by executive management
  • Completes repair tickets accurately and thoroughly, indicating work completed and any needed follow-up
  • Communicates services and repairs performed to the customer in a professional manner

Job Skills Competencies:

  • Proficient business math skills
  • Excellent organizational and time management habits
  • Strong oral and written communications skills
  • Excellent leadership and coaching skills
  • Service and solution-oriented focus
  • Self-starter and motivated to increase sales and service
  • Accomplishes tasks efficiently without compromising service quality

Physical Requirements:

  • Must be able to lift up to 50 pounds without assistance
  • This position requires frequent travel either by automobile or small-engine airplane that includes overnight stays.
  • Periods of sitting while driving or performing desk work using computer technology
  • Ability to open boxes using a box knife
  • Periods of reaching, standing, walking, squatting, twisting, bending to move parts or stock inventory
  • Must be able to work indoors or outdoors under a variety of temperatures and weather conditions
Qualifications
  • High School Diploma or GED
  • Associates or Bachelor's Degree preferred
  • 5+ years of experience working with heavy construction machinery parts in the construction industry or related
  • 5+ years of supervisory experience
  • 3+ years of inventory experience
  • 3+ years of customer service experience
  • Proficiency using Microsoft Office Software and other software solutions. EXTEND experience a plus
  • Valid Driver License with an acceptable driving record

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