Power Equipment Service Manager

2 days ago

Poughkeepsie, New York, United States Adams Fairacre Farms, Inc. Full time

Who we are at Adams

At Adams, we prioritize creating a warm and welcoming environment for our customers and the crews that service their projects. We believe exceptional service goes beyond simply meeting project needs—it's about treating everyone with genuine respect, kindness, and appreciation. We expect all Adams employees to uphold these values, ensuring every project interaction is professional, courteous, and focused on providing friendly, knowledgeable service. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as they do our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.

What we're looking for

Adams leaders are expected to coach teams of both new and experienced employees to deliver friendly, knowledgeable service to our valued customers, ensuring that every interaction reflects Adams' commitment to quality and excellence. For the Power Equipment Service Manager, this means leading and overseeing all aspects of the service department operations while managing service technicians, streamlining repair and maintenance processes, and implementing strategies to achieve department goals.

Your Day-to-Day 

Lead and oversee all service operations for power equipment, including repairs, maintenance, and customer service.Manage service requests and scheduling for both residential and commercial customers.Ensure workplace safety and compliance with OSHA standards to prevent accidents and injuries.Create and review technician schedules with attention to efficiency, labor costs, and customer needs.Address customer concerns promptly to ensure satisfaction and maintain Adams' reputation for quality service.Oversee inventory of parts and supplies, managing purchasing to meet service demand while minimizing waste.Troubleshoot and resolve operational challenges such as staffing shortages, equipment issues, and parts delays to keep work on schedule.Align employee schedules with availability and service needs while overseeing payroll accuracy and labor budgeting.Provide hands-on training, guidance, and development opportunities to build a knowledgeable, skilled, and effective service team.Sit in on interviews, performance discussions, and development planning sessions with the Power Equipment General Manager to provide support and ensure alignment with departmental goals.Perform regular check-ins with technicians to ensure clarity on service priorities, address concerns, and maintain open communication.Dedicate time to administrative tasks, such as reporting, invoicing, and recordkeeping, to keep operations running smoothly.Maintain organized, accurate records of service work, parts usage, and team activities to ensure compliance and operational efficiency.

What you bring to the Farm

Two or more years of management experience in power equipment, small engine repair, or related service industries.Proficiency in service scheduling, budgeting, and critical thinking for problem-solving.Strong leadership, communication, and customer service skills, fostering clear and effective interactions and ensuring exceptional service for customers.Ability to demonstrate, encourage, and set the example of Adams' culture and values.Ability to maintain awareness of and actively promote support office initiatives to ensure seamless implementation and alignment with company objectives.Proactively identify opportunities for improvement, take ownership of tasks, and implement solutions without requiring direction, showcasing a commitment to achieving goals and driving success.Skilled in using Windows-based software and communication platforms to efficiently manage tasks, share information, and support team collaboration.Exhibit enthusiasm, positivity, and knowledge about Adams' products and quality.

Perks of the Job

At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits. In addition to quality compensation, at Adams you can expect generous medical, dental and vision coverage (for applicable roles), voluntary benefits like pet insurance, paid time off and holiday pay, flexible pay schedules with DailyPay, and best of all, our generous Employee Discount.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs.

A reasonable estimate of the current range is: $55,000 - $65,000 per year, with commission plan eligibility. At Adams, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each situation. We're committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally.

Working Conditions

Ability to work a flexible schedule to manage varying business demands.Ability to communicate information and ideas clearly so others can understand, ensuring accurate information is exchanged in all situations.Consistently move, adjust, and position items weighing up to 80 pounds (with assistance).Ability to remain in a stationary position for extended periods, combined with frequent movement throughout the service department and retail floor.Ability to work at a computer to complete administrative and reporting tasks accurately and efficiently.Occasionally ascend/descend a stepstool, stepladder, and/or ladder.Repeating motions that may include the wrists, hands, and/or fingers for the duration of the shift.Moving self into different positions to accomplish tasks in various work environments.Occasional exposure to outdoor weather conditions when handling equipment or assisting customers.

Disclaimer

The above statements are intended to describe the general responsibilities of this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required for this position. It is understood that these responsibilities are subject to the needs of the business and therefore Adams retains the right to change or assign other duties to this position.

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