Client Services Coordinator

2 days ago

Columbus, Ohio, United States Ohio-At-Home Health Care Agency Full time
  • Ensure implementation of and or provide services in conjunction with the Individual Service Plan (ISP).
  • Implement and maintain documentation necessary for all Medicaid Waiver programs.
  • Participate in Quality Assurance Reviews and follow-up according to rules #5125: Provider Certification and 5123: Supported Living Quality Assurance, as well as Quality Assurance for Medicaid Waiver programs per the standards and assurances for those programs.
  • Supervise direct service providers to include: interviewing and hiring; orientation and training; regular written evaluation; and disciplinary action as per personnel policies.
  • Participate in training and onboarding new staff to meet the specific requirements of each
  • Maintain coverage of PCA staff based on the established care as outlined in the ISP
  • Attend all meetings involving the individual (ISP/Team meetings) as requested.
  • Monitor services provided to the individual by developing a relationship of trust with the individual, and together evaluating the quality of the service.
  • Assess skill levels of individuals served and write methodologies to effectively teach the person in the areas they desire learning. Monitor effectiveness of methodologies and modify if needed.
  • Implement and monitor the individual service plan (ISP) to include:
  • Assessing current skill levels of individuals
  • Development of training procedures/activities
  • Following up on all services (assessments, benefits, etc.) identified in ISP.
  • Monitoring the Individual's finances per the ISP and company policies and procedure
  • Monitoring all medical needs, information and appointments per the ISP and company policies and procedures
  • Monitoring documentation per the ISP and company policies and procedures.
  • Monitoring health and safety issues of each household.
  • Maintain open and responsive communication with support staff, administrative support, client and family.
  • Continuously develop a resource list of community events to distribute to clients and their families.
  • Respond to emergency situations on an "on-call" basis per standards and/or policies of the company.
  • Maintain driving eligibility per policies and provide transportation as needed.
  • Actively coordinate efforts for inclusion in the community including increasing the person's circle of support.
  • Other duties as assigned by supervisor.

OTHER DUTES & RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required; other duties may be assigned.

  • Participation in in-service education programs on aspects of the employer's disability.
  • Train family members to provide care.
  • Ability to properly utilize body mechanics while lifting and/or moving patients and/or equipment.
  • Ability to independently lift up to 35 pounds.
  • Ability to move/reposition patients of any weight or size with the assistance of another person and/or adaptive equipment.
  • Maintain current CPR/First Aid certification.
  • Maintain current background check.
  • Continued Education: completion of state-mandated 8-hour annual training
 

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