Supervisor ET

2 days ago

Sterling Heights, Michigan, United States Maximus Global Services Full time

JOB DESCRIPTION

Summary/Objective

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor's duties and responsibilities are to ensure their Leads, Trainer and Agents are prepared for their operations with updated flight information, equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Daily employee list and plan for operation to be prepared at least one day prior to the operation. Adjustments should be made with sufficient time. 
  2. Deliver plans and assignments to coordinators, leads and agents prior to start of operation.
  3. Ensure all employees follow airline procedures and security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates.
  4. Update personnel on any irregularities/changes to operations
  5. Be in contact with airline management to ensure service is delivered up to standards.
  6. Address any issues with personnel, operations, and clients
  7. Ensure personnel training is current. 
  8. Communicate to management any irregularities and/or operational requests. 
  9. Deliver end-of-shift report to management (-) with a full recap of the operation

 Competencies

  1. Teamwork Orientation
  1. Stress Management/Composure
  2. Ethical Conduct
  3. Good Communication
  4. Customer Service
  5. Leadership

Supervisory Responsibility

This position supervises the team of passenger service agents at counter and gates.
 

Work Environment

This job operates in a professional airport environment. The use of a company vehicle is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds. 

Position Type and Expected Hours of Work

This is a full-time position. Typical days and hours of work varied shifts could change at any time.

Travel - No travel is expected for this position.

Required Education and Experience

  1. High school diploma or GED.
  2. 2-3 years' experience in customer service at airport or similar entities. 

Additional Eligibility Qualifications

  1. Pass a background check
  2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
  3. Must be able to read, write and speak English.
  4. Maintain a relationship with both employees and clients.
  5. Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. 
  6. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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