Vice President, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
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Job Details
Job Title: VP Client Service- Media
Job location: Hybrid- Atlanta, Boston, Chicago, Norwalk, New York
Primary Objective
Drive the growth and delivery of Kantar's Media Solutions business by leading a high-performing client service pod, ensuring excellence in client delivery, and collaborating closely with the VP, Agency Group Lead to align with broader organizational strategy.

Key Responsibilities

• Lead and mentor a client service team, ensuring high-quality, timely, and profitable delivery of media solutions to clients.
• Oversee a portfolio of accounts and projects, focusing on operational excellence and client satisfaction.
• Serve as a subject matter expert in media research and analytics, providing guidance and thought leadership within the pod and to clients.
• Design and implement custom research and analytics projects, maximising creative problem-solving to address client needs.
• Collaborate with cross-functional teams and the VP, Agency Group Lead to support integrated solutions and critical initiatives.
• Build strong client relationships, understanding client context to deliver actionable recommendations and drive retention.
• Support business development efforts by participating in major pitches and renewals, and by partnering with sales and product teams to identify new opportunities.
• Ensure effective resource allocation and utilization within the pod, aligning with project complexity and client requirements.
• Foster a positive, inclusive team culture, championing professional development and upskilling for pod members.
• Stay current on industry trends, research methodologies, and internal best practices, sharing learnings to enhance team performance.
• Identify and implement process improvements to drive efficiency and quality in client delivery.
• Represent the team in internal initiatives and culture-building activities, supporting Kantar's values and community.

Essential Knowledge & Experience

• 8+ years of custom market research design or media analytics
• Experience commercializing brand consulting and agency services, and delivering on client impact, while partnering with business development and sales teams
• Experience creating study designs for strategic research projects, serving as subject matter expert on effective research design to clients
• Demonstrated ability to lead, coach, and develop team members, including 3+ years managing teams.
• Strong project management skills, with the ability to prioritize, delegate, and deliver results.
• Experience using research & analytics to inform brand management and marketing strategies
• Creative, out-of-the-box problem solver that can take a highly customized approach to research and analytic design
• Excellent communication and presentation skills, with experience engaging senior client stakeholders.
• Expertise in translating clients' business requirements into solutions, and effectively positioning solution value in terms of business value and ROI
• Ability to effectively lead, collaborate, triage and make decisions in a fast-paced, constantly changing environment
• Demonstrated proficiency in team collaboration and delivering through influence within a large matrix organization
• Exceptional listening, written, and verbal communication skills
• Ability to travel as needed

Essential Skills & Capabilities

• Proficiency in quantitative research methodologies and analytics.
• Ability to plan and execute complex solutions, collaborating across teams.
• Strong leadership and team-building skills.

Kantar Benefits
We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

What part of Kantar might I be joining?

You'll be joining our Insights division, the masters of using data to resolve challenges. They help brands define what they should stand for, how to reinvent and renew their offer, how to better reach audiences, and how to win with consumers. By blending human insights expertise with the latest technology advances, Insights make sure we can deliver innovative information to brands everywhere.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can

understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in Chicago is 122, ,500 USD
.Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Location
Chicago, N. Green StreetUnited States of America

Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.