guest experience shift lead

Guest Experience Shift Lead

Location (Country-State-City) US-VA-Springfield

Job ID

Employment Type

Full-Time

Offer/Contract Type

Variable Schedule (US & China)

Location Name

LEGO Discovery Center Washington

What you'll bring to the team
Guest Experience Shift Lead – LEGO Discovery Center Washington, D.C.

Do you love creating unforgettable experiences and spreading smiles?

Join the team that brings LEGO magic to life every day As a Guest Experience Shift Lead, you'll help guide our awesome Guest Experience team to deliver world-class fun and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.

If you're a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment — this is your next adventure

Qualifications & Experience

What You'll Do

As a Guest Experience Shift Lead, you'll be the go-to leader on the floor, ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen

Key Responsibilities

Lead & Inspire – Motivate and support team members to be guest-obsessed and deliver amazing service with a smile.

Keep Things Running Smoothly – Oversee daily operations, delegate tasks, and jump in to help wherever needed.

Safety First – Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.

Make Every Moment Count – Handle guest questions and issues with care and creativity to turn challenges into positive experiences.

Train & Develop – Help new and current team members grow through hands-on coaching, training, and development.

Support the Team – When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome

Lead by Example – Jump into guest-facing roles when needed — showing how world-class service is done

What You Bring to the Team

A fun, positive, and outgoing personality — you love connecting with people

High school diploma or GED required.

At least 6 months of experience in attractions, hospitality, or customer service preferred.

Proven ability to multitask in a lively, fast-paced environment.

Excellent communication and teamwork skills.

Leadership qualities that inspire others to deliver their best — and have fun doing it

Licenses & Certifications

Must be able to obtain any certifications or licenses required to perform essential duties safely and effectively.

Travel

May occasionally require local travel.

Health & Safety

Safety always comes first You'll follow all LEGO and Merlin Entertainments Health & Safety policies and encourage your team to do the same.

• Working Conditions

Flexible availability including mornings, evenings, weekends, and holidays.

Comfortable standing, walking, and moving around the attraction for long periods.

Work in a lively, colorful, and family-focused environment — with laughter as your soundtrack

Why You'll Love It Here

At LEGO Discovery Center, fun is our specialty You'll join a team that believes in creativity, imagination, and teamwork. Every day you'll help guests make memories they'll treasure — and have a blast while doing it

A playful, dynamic work environment

Opportunities for career growth and development

Discounts, perks, and awesome team events

The chance to make a real difference — one smile (and one brick) at a time

Ready to lead the fun? Apply today and help us build unforgettable experiences — brick by brick

Benefits

Benefits of Joining Merlin Entertainments

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge

Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards: Celebrate your achievements and hard work

401(k) Program: Save for the future with company matching contributions.

Tuition Reimbursement Programs: Get support for further education and career growth.

Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments

Pay Range

USD $18.00/Hr.

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