Document Management Product Owner

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

The Document Management Product Owner will be responsible for the end-to-end strategy, development, and optimization of CIBC's document management solutions. This role will lead cross-functional teams to deliver innovative, secure, and user-friendly products that support business objectives, regulatory compliance, and operational efficiency. The ideal candidate will have a strong background in product management, experience with document management technologies, and a proven track record of driving successful product launches.  Ideally this candidate would have experience with Open Text Content Management platforms.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

Product Strategy & Roadmap:

• Define and execute the product vision, strategy, and roadmap for document management solutions.

• Conduct market research, competitive analysis, and customer engagement to identify opportunities and inform product direction.

Product Development & Delivery:

• Lead cross-functional teams through the product lifecycle from ideation to launch and ongoing optimization.

• Prioritize features and enhancements based on business value, customer needs, and regulatory requirements.

Stakeholder Engagement:

• Collaborate with internal stakeholders to gather requirements, align on priorities, and ensure successful product adoption.

• Act as the primary point of contact for product-related communications and updates.

• Partner with the Bank's Records Management team to ensure alignment 

Performance Measurement:

• Define and track key performance indicators (KPIs) to measure product success and inform continuous improvement.

• Analyze user feedback, usage data, and operational metrics to drive product enhancements.

Vendor Management

• Oversee the business relationship with our third party providers

• Stay up to date on emerging trends and best practices in document management

Who you are

• You have a Bachelor's degree in Business, Information Management, or related field; MBA or equivalent an asset.

• You possess 5+ years of experience in product management, preferably with document management or enterprise content management solutions.

• You portray strong understanding of document management systems, workflow automation, and data security.

• You have proven experience leading cross-functional teams and delivering complex products.

• You demonstrate excellent communication, presentation, and stakeholder management skills.

• You exhibit an analytical mindset with proficiency in product analytics and reporting tools.

• You possess knowledge of relevant regulatory requirements (e.g., data privacy, information security).

• You are an experienced professional working in financial services or regulated industries preferred.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $160,000 - $180,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-120 S LaSalle St

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork

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