Technology Support III

4 days ago

Plano, Texas, United States JPMorgan Chase Full time

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. 

As a Technology Support III team member in the Corporate Technology organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities:

  • Act as the second line of support for requests involving Branch hardware or applications and operations processes
  • Partner with various Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
  • Be a problem solver for onsite vendors requesting help with operational support questions responsible for providing deployment support and technical assistance and support related to software and hardware configuration. 
  • Responds to queries, runs diagnostic programs, isolates problem, and implements solution.
  • Communicate and promote and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
  • Collaborate effectively with peer groups to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
  • Analyze identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement
  • Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills:

  • Formal training or certification on software engineering concepts and 3+ years applied experience
  • BS/BA degree or equivalent experience
  • Advanced knowledge, technical problem resolution
  • Experience gathering and analyzing data to effect meaningful change in areas that need improvement
  • Advanced knowledge of PC and Network architecture, design, and business processes
  • Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
  •  Effectively collaborate with peer group to identify and highlight best practices in support through continuous assessment and elevate process and product recommendations to senior managers
  • Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement

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