Poker Dealer/Dual Rate Supervisor

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise day to day operations of Poker Room.
• Direct the Poker Dealers to accomplish the goals of the Poker area and Casino Operations department.
• Provide visible leadership in gaming operation areas.
• Ensure compliance with Title 31 requirements and processes.
• Responsible for the integrity of daily operations.
• Present oneself as a credit to Company and encourages others to do the same.
• Provide feedback as appropriate to Dealers regarding opportunities for skill development and professional advancement.
• Supervise, coach, instruct and direct Poker Dealers in proper procedures of all aspects of poker operations.
• Handle player service issues as needed.
• Effectively manage game spread and staffing.
• Protect the integrity of all poker games.
• Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.
• Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.
• Effectively manage an impressment bank and perform cash/chip transactions accurately by following the department cash handling procedures. 
• Recommend, schedule, and conduct training activities.
• Protect and preserve the assets of the company.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent
• Two years progressively more challenging experience in a gaming operations role, poker experience required
• Must be proficient in Microsoft applications
• Ability to understand and analyze Budget & P&L Statements

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer