Auto Service Experience Specialist

4 days ago

Springfield, Massachusetts, United States The MH Group Full time


About the Role:
We are seeking a reliable and customer-focused Automotive Front Office Coordinator to join our team. In this pivotal front-line role, you will be responsible for welcoming customers, handling phone inquiries, processing documentation, and supporting both administrative and operational functions within our automotive service department. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys engaging with customers in a professional setting. Prior experience in a parts or service department is a plus, but not required.

Key Responsibilities:

  • Greet and assist customers and visitors with a warm, professional demeanor.
     
  • Answer and direct incoming phone calls; take accurate messages when necessary.
     
  • Accurately write and process work orders for vehicle services.
     
  • Receive incoming parts orders or shipments and verify contents.
     
  • Review packing slips and report any discrepancies.
     
  • Assist with customer payments and prepare release documentation for serviced vehicles.
     
  • Maintain organized records of customer interactions, payments, and vehicle details.
     
  • Perform general administrative tasks including data entry, filing, scanning, and organizing documentation.
     
  • Keep the front counter and showroom area clean and orderly.
     
  • Address customer concerns with professionalism and escalate when necessary.
     
  • Follow company policies, health and safety regulations, and data privacy standards.
     

Requirements

 Skills & Qualifications:

  • Previous experience in the automotive industry is preferred  
  • Strong communication skills—both verbal and written  
  • Proficient with basic computer systems and office software (Microsoft Word, Excel, Email)  
  • Highly organized with the ability to multitask in a dynamic environment  
  • Excellent attention to detail, especially with documentation and inventory  
  • Familiarity with vehicle service paperwork or logistics is a plus  
  • Friendly attitude and ability to work independently or as part of a team  

Why Join Us?

  • Stable weekday schedule (no weekends)  
  • Supportive and team-oriented work environment  
  • Opportunity to grow within the automotive industry  

If you are a dependable professional who enjoys providing top-tier customer service and keeping operations running smoothly, we'd love to hear from you. 

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