Technology Support Specialist

Job Details
Job Location:    Corporate Office - Austin, TX
Position Type:    Full Time
Education Level:    Some College Preferred
Salary Range:    Undisclosed
Travel Percentage:    Moderate Travel Required
Job Shift:    Primarily Daytime
Job Category:    Information Technology

Description

Position Summary: The Technology Support Specialist provides support for integrated audio and video systems across the organization, including end-user support and executive support on a select basis. This role ensures the seamless operation of hardware/software, network, audio/visual, and large estate automation systems through a blend of hands-on technical troubleshooting and proactive support to staff and executives across numerous property locations.

Position Responsibilities:

• Provide advanced technical support to internal DFI team members, executives, and business owners for escalated systems issues; troubleshoot complex problems, identify root causes, and implement effective solutions while ensuring minimal disruption to on-site operations.
• Act as the initial support contact for company-wide integrated systems including mobility, security, largest estate automation, and other technology systems.
• Support the design, development, testing, implementation, and troubleshooting of proprietary automation systems.
• Monitor and maintain multiple A/V sources across multiple property locations, performing scheduled preventative maintenance tasks to ensure optimal performance and minimal downtime.
• Assess the role of new technology and define integration needs with current and legacy systems.
• Deliver dedicated executive support, ensuring excellent premium-level service while providing prompt and discreet resolution for technical issues and seamless operation of devices and applications.
• Collaborate with the IT team on special projects assigned by the Director of IT, communicating project status, issues, and potential concerns to relevant stakeholders.
• Assist with IT setup for special events, including A/V equipment and associated peripheral equipment.
• Oversee and organize multimedia file libraries, fulfilling requests and providing support for photo, video, and audio needs.
• Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels.
• Collaborate with IT to resolve issues that impact service to the principals
• Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders.
• Performs other related duties as assigned.

Essential skills and experience: 

• High School Diploma required. Bachelor's degree in IT, Computer Science, Information Systems, or a related field and 5+ years of experience in Audio and Visual IT support or general IT support; or any combination of education, training, and experience that demonstrates the ability to perform the duties of this position
• Experience with control and automation systems, video conferencing platforms, and other A/V systems
• Strong customer service skills and ability to maintain a high level of strict confidentiality and professionalism
• Exceptional interpersonal and communication skills; positive attitude
• Excellent knowledge of general office procedures
• Excellent time management skills; ability to organize and coordinate multiple projects with available resources
• Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work
• Possess a valid driver's license with a good driving record

Valued but not required skills and experience: 

• VIP or Executive support experience highly preferred
• Private estate/hotel/ hospitality/museum experience
• Certifications: CompTIA (A+, Network+, Security+), Microsoft (M365, MD-102), Apple ACSP

Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:  Basic standing, walking, sitting.  Close vision demands due to continual desktop computer work requirements. 
• Work environment: Office/cubical setting.  Noise level usually moderate.
• Travel:  Driving of personal vehicle required to various local properties. 
• General sign-off:  The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies. 

All statements are intended to describe the general nature of work being performed by people assigned to this classification.

Qualifications

WHO ARE YOU 

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge 

WHO ARE WE 

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance-based bonus program
• 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle
• This is a drug-free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.

---