Customer Service Representative

Customer Service Representative - The Steel Network, Inc. (TSN)
The Steel Network, Inc. (TSN) is a leading national manufacturer of light steel framing building products. TSN is seeking a Customer Service Representative to join our team. We foster a collaborative environment and offer opportunities to learn new skills and work on a diverse range of projects. At TSN, we take pride in our core values: Honesty, Loyalty, Dedication, Life of Learning, and Compassion for Others. Learn more about our innovative products at

Position Overview
We are seeking a detail-oriented
Customer Service Representative
to provide outstanding support. The ideal candidate will be skilled in communication, problem-solving, and relationship management. As a Customer Service Representative, you will be responsible for addressing client inquiries, resolving concerns, and ensuring smooth communication between customers and internal departments.

Primary Responsibilities

• Respond promptly to customer inquiries and concerns via phone, email, and in person.
• Clearly communicate with customers, prospects, and internal teams via email, phone, and in person in a timely manner.
• Enter quotes, orders, and returns for processing, and manage email correspondence with other departments and marketing.
• Follow up with customers to ensure satisfaction and address ongoing needs.
• Conduct customer surveys via email and phone calls.
• Effectively resolve customer issues and complaints with a proactive approach.
• Handle incoming sales calls and provide relevant support.
• Gain familiarity with and efficiently use an ERP system.
• Provide updates to customers about existing and new products or services through various communication methods, including face-to-face interactions.
• Build and maintain strong customer relationships to foster loyalty.
• Support the Sales Team with customer-related tasks and initiatives.
• Collaborate with different departments by attending meetings, seeking needed information, and coordinating with coworkers.
• Greet walk-in customers and provide assistance as needed.
• Assist with quarterly inventory counts to ensure accurate stock management.
• Participate in training sessions to enhance skills and knowledge.
• Work core business hours (per the employee handbook) to ensure consistent availability for customer support.
• Assist with delinquent account collection when necessary.
• Take on special projects as assigned.
• Help prepare customer orders when needed.
• Use carrier platforms to provide shipping rate quotes.
• Fill in reports assigned.

Skills And Qualifications

• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Ability to type at an average speed of 40 WPM.
• Excellent organizational and time management skills.
• Professional demeanor and appearance.
• Ability to work collaboratively across departments.
• Familiarity with Shipping department processes.
• Problem-solving skills with the ability to address and resolve customer issues effectively.
• Familiarization with logistics, including flatbed, LTL, and parcel shipments.

Experience & Education

• High school diploma or equivalent is required.
• Previous experience in a customer service or sales support role is preferred.

Work Schedule

• Monday-Friday, full-time, in-office position.

What We Offer

• Competitive compensation package with opportunities for growth.
• A supportive and collaborative work environment.
• Training and development opportunities to enhance your skills.
• Exposure to diverse projects within a respected organization committed to continuous improvement.

Application Requirements
Please submit your resume, including your work experience, a brief self-introduction, and your salary expectations. Become a part of our innovative team—apply today

The Steel Network, Inc. does not discriminate based on race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, marital status, or vaccination status.