Quality Assurance Specialist- SF Center- PT Day

5 days ago

Sioux Falls, South Dakota, United States Sanford Health Full time $16 - $26

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. 

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

16Salary Range:

Union Position:

No

Department Details

Our staff is compassionate and dedicated to the residents. The Good Samaritan Society is proud to be one of the largest non-profit providers of senior services in the US.

Since our founding in 1922, we have been driven by our mission and belief. We believe everyone deserves to be treated with respect, dignity, and compassion.

Some of the benefits to working at Good Samaritan Society are

• Competitive Compensation

• Direct access to your earnings daily

• Shift Differential

• Flexible Scheduling Options Available

• Fun, Family Oriented Work Environment

• Excellent Health, Dental and Vision Insurance

• Health Savings Account

• Company Matched 401(k) Retirement Plan

• Paid Time Off

• Salary Increases

• Referral Bonuses

• Advancement Opportunities

• Compassionate Leave

• Education Assistance

• Scholarships and Sponsorships

• Continuing Education

• Years of Service Recognition Program

Summary

Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.

Job Description

Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training.

In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.

Qualifications

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to

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