Head of Customer Success

5 days ago


San Francisco, California, United States People Perfect Full time $200,000 - $250,000 per year

We're hiring for a hands‑on Head of Customer Success to join our founding team and build the post‑sales function for our healthcare compliance AI platform. Rather than just maintaining accounts, you'll own the entire post‑sale journey - from onboarding through renewals and expansion - ensuring our customers see measurable value from day one. Your goal is to crack AI activation in healthcare enterprise - create a CS machine that feels consumer-simple. 1-month not 1-year implementations, 100% usage not 10%, lightning-fast time-to-value. You'll have founder‑level ownership: expect to design the strategy, stand up processes and tools, and partner directly with customers and product to shape our roadmap and playbooks.

Tasks

Responsibilities

Stand up Customer Success from 0→1: playbooks for onboarding, adoption, QBRs, renewals.

  • Own retention and growth: NRR/GRR, health scores, risk flags, expansion pipeline.
  • Drive 1-month go-lives and 100% utilization with enterprise-ready onboarding and training.
  • Close the loop with Product/Sales/Eng: turn customer signal into roadmap and wins.
  • Hire and coach the team; stand up systems and dashboards (Salesforce/Gainsight) to forecast.
Requirements

Qualifications

Strong across frontend + backend: React, , Postgres.

  • Hunger: High agency, a willingness to learn, and a drive to do whatever it takes
  • Customer-obsessed: unsolved user issues keep you awake at night.
  • Intellectually humble: low ego, high curiosity, collaborative.
  • Biased toward action: You act, you don't wait
Benefits

Relocation Assistance, 401k Retirement,

✓ Health Insurance, Vision Insurance,

Dental Insurance



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