IT Support Specialist

Who We Are & Why Join Us

Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets, providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins, natural language processing, normal behavior modeling, and machine vision, we create real-time virtual replicas of physical assets, enabling predictive maintenance, performance simulation, and operational optimization. Our AI-driven models empower companies with scalable solutions for anomaly detection, performance forecasting, and asset lifetime extension—all tailored to the complexities of industrial environments. 

Cutting-Edge AI Innovation – Join a team at the forefront of AI, developing groundbreaking solutions that shape the future.
High-Growth Environment – Thrive in a fast-scaling startup where agility, collaboration, and rapid professional growth are the norm.
Meaningful Impact – Work on AI-driven projects that drive real change across industries and improve lives.

Learn more at: Avathon

Avathon is looking for an IT Support Specialist to help manage Avathon's corporate IT resources and end-users. The ideal candidate has experience working within a ticket management system and handling employee onboarding/offboarding activities. The position offers opportunities to continue growing by learning new technologies and learning from experienced Engineers as we build new solutions.

Join us and: 

• Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
• Install & troubleshoot laptops, printers, & conference room equipment.
• Update documentation procedures for common processes (on/offboarding, conference room preparation, hardware purchases and inventory management)
• Shadow senior team members to continue learning technologies and common tasks.
• Manage conference rooms: clean-up & organizing, all-hands meeting preparation, update cameras & iPads, A/V troubleshooting
• Manage onboarding process: Create acct, build machine, building access, desk setup, provision SaaS apps
• Manage offboarding process: Disable accounts, Google takeout, Backup user home directories, rebuild machines, disable building access, forward email to manager.
• Management of workstations including:
  o Ensuring Filevault & Bitlocker encryption
  o Ensuring Firewalls enabled
  o Deploying OS updates/upgrades
  o Remote support
  o Hardware/software inventory restock
  o Machine repairs

You'll have:

• 4+ years' experience in an IT Support or Help Desk role
• Experience installing and supporting PCs & Macs, software, and conference room equipment.
• Strong troubleshooting and problem-solving skills
• Fundamental knowledge of Active Directory, Remote access tools, public cloud, Networking, and Gsuite/O360
• Strong written and verbal communication skills
• Eager to learn, produces high quality work, and self-driven personality.

This role requires 5 days a week to Pleasanton, CA, Avathon headquarter.

The base salary range for this role is between $70,000 to $110,000 annually. Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.