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Senior Product Manager

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San Mateo, California, United States Arkose Labs Full time

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary
Arkose Labs is seeking a Senior Product Manager to own and scale our customer-facing threat insights portal—the primary interface where customers gain real-time visibility into threats, derive actionable insights from the Arkose Labs network of customers, and understand the value Arkose Labs delivers. This PM will also own the internal analyst portal - the primary interface to assess and stop emerging attacks. This role sits at the intersection of product strategy, data infrastructure, and user experience, translating complex attack detection and prevention results into intuitive, high-impact customer experiences.

As the PM you'll define and execute the roadmap for dashboards, analytics, threat visualization, and workflow features that help customers understand their attack landscape, benchmark performance, and take action. You'll work across the full stack—from data pipelines and APIs to front-end visualizations—ensuring our portal becomes a strategic differentiator that drives product adoption, reduces churn, and enables customers to maximize value from our fraud prevention platform.

Key Responsibilities

  • Own the end-to-end product roadmap for customer-facing dashboards, analytics, and intelligence features
  • Collaborate with UI/UX designers, front-end engineers, back-end engineers, and data engineering teams to ship high-quality portal experiences
  • Define requirements for data infrastructure, APIs, and analytics pipelines that power real-time threat intelligence
  • Identify opportunities to demonstrate ROI and product value through data visualization and reporting capabilities
  • Partner with go-to-market teams to understand how portal capabilities influence customer retention, expansion, and competitive differentiation
  • Drive cross-functional alignment across multiple product teams, ensuring features work seamlessly with existing product lines
  • Develop deep understanding of customer workflows, pain points, and decision-making processes related to fraud investigation and threat analysis
  • Define success metrics for portal engagement, feature adoption, and customer value realization

Experience & Skills
Must Haves

  • 5+ years of product management experience, with at least 2+ years building data-intensive customer-facing products (dashboards, analytics platforms, intelligence tools, or SaaS reporting)
  • Strong technical fluency with data infrastructure, APIs, and front-end/back-end architectures—you can speak credibly with engineering teams about data pipelines, visualization libraries, and performance optimization
  • Proven track record shipping complex B2B products that require cross-functional collaboration across design, engineering, data science, and go-to-market teams

Nice to Haves

  • Experience working with real-time or near-real-time data systems, particularly in security, fraud prevention, risk management, or threat intelligence domains

Why Arkose Labs?
At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

  • Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
  • Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
  • Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
  • Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We Value

  • People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
  • Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
  • Customer Focus. We empathize with our customers and obsess about solving their problems
  • Execution with precision, professionalism and urgency
  • Security. It's the lens through which we implement our processes, procedures, and programs

Benefits

  • Competitive salary + Equity
  • 401k plan
  • Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
  • Flexible PTO
  • Life insurance coverage
  • Short and Long Term Disability Insurance paid by the company
  • Generous nationwide parental leave policy
  • Amazing discounts program
  • Wellbeing package including mental health and gym discounts
  • Flexible working hours to support personal well-being and mental health
  • Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

The anticipated salary range for this position is $150,000.00 to $200, Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.