Office Scheduler

5 days ago

Abilene, Texas, United States PandoLogic Full time

NOW HIRING FOR AN OFFICE SCHEDULER-PART TIME AND FULL TIME AVAILABLE

We are seeking a dedicated and customer-focused office scheduler to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.

Key Responsibilities

  • Handle Customer Interactions: Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.
  • Provide Product/Service Information: Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.
  • Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.
  • Process Orders and Requests: Accurately process customer orders, returns, or account updates in the company's CRM system.
  • Maintain Records: Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.
  • Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with Team: Work closely with team members and other departments to ensure seamless customer experiences.
  • Stay Informed: Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.

Qualifications

  • Education: High school diploma or equivalent
  • Experience: Previous experience in customer service or a call center environment is preferred but not required.

  • Skills:

  • Excellent verbal and written communication skills.

  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM software and basic computer applications (e.g., Microsoft Office).
  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Active listening and empathy to build rapport with customers.

  • Attributes:

  • Patient, professional, and positive attitude.

  • Adaptability to handle diverse customer needs and situations.
  • Ability to work under pressure and meet deadlines.

If you are interested, apply online or call our office at

ABI3247

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