Honda Service Advisor

We are looking for a motivated Service Advisor to join our team

It is the mission of Envision Motors to provide the best retail experience for all our customers, and to provide our employees with the best conditions in which to work in. Our focus on employee experience stems from the realization that the key to any successful business begins with the employee and what drives their ambition. It is our goal to employ the absolute best, most driven, and ethical individuals, who realize that through hard work, one can achieve any goal imaginable.

As Envision Motors continues to rapidly grow, we welcome new employees to grow with us.

Honda Service Advisor – Job Duties & Responsibilities
Customer Interaction & Drive-Lane Operations

• Greet all customers promptly in a professional, friendly manner within Honda's 3-minute standard.
• Perform active walk-arounds and document vehicle condition, mileage, VIN, and any visible concerns.
• Identify maintenance needs based on Honda Maintenance Minder codes and recommended intervals.
• Listen to customer concerns and translate symptoms into clear, accurate repair order stories.
• Educate customers on required services using Honda menus, multi-point inspection findings, and OEM recommendations.
• Provide honest, transparent quotes, timelines, and repair recommendations.
• Maintain continuous communication with customers throughout the service life cycle.

Repair Order (RO) Management

• Create detailed repair orders including complaint, cause, and correction.
• Verify customer information, warranty status, recalls, and extended service contracts.
• Accurately document customer authorization for all work performed.
• Prioritize repairs based on safety, maintenance needs, and shop loading.
• Ensure Repair orders are complete and compliant with Honda, state, and dealership guidelines.

Communication & Status Updates

• Deliver timely updates via phone, text, or CRM communication tools (Reynolds & Reynolds).
• Set proper expectations for completion time, cost, and transportation options (loaner, shuttle, Lyft program).
• Notify customers immediately of additional findings, delays, or parts availability issues.
• Communicate technician findings clearly and translate technical language into customer-friendly information.

Sales & Performance Responsibilities

• Present maintenance and repair recommendations based on multi-point inspections and OEM guidelines.
• Track daily sales performance, hours per Repair order, maintenance penetration, and customer-pay opportunities.
• Generate additional revenue through proper menu presentation and follow-up.
• Uphold Honda service menu consistency to ensure value, OEM compliance, and customer trust.

Shop Coordination

• Review completed repairs for accuracy before closing the repair order.
• Ensure parts availability and communicate with the parts department for special-order items.
• Monitor progress of vehicles through the shop and escalate issues promptly.

Warranty, Recalls, & Compliance

• Verify Honda warranty coverage, maintenance minder history, and open campaigns (VIN Check / iN system).
• Prepare accurate warranty stories to meet Honda audit standards.
• Obtain proper customer consent for recall repairs requiring fuel level, vehicle drop-off, or extended stay.
• Follow all state regulations on repair authorization and invoice presentation.

Customer Satisfaction & Retention

• Review completed Repair orders and invoices with customers at delivery.
• Reinforce the value of recommended future maintenance and next service interval.
• Resolve customer concerns quickly and escalate when necessary.
• Promote Honda customer satisfaction goals, CSE surveys, and Google review growth.
• Follow up post-service to ensure satisfaction and capture missed feedback.

Administrative & Daily Duties

• Maintain a clean, organized advisor workstation and drive-lane area.
• Participate in daily service drive meetings, quality control discussions, and sales training.
• Adhere to Honda and dealership safety, cleanliness, and personal presentation standards.
• Assist with scheduling appointments, controlling shop load, and managing carryovers.
• Keep updated on Honda product knowledge, technical bulletins, recalls, and service bulletins.

Automotive Service Advisor - Qualifications

• Experience in the Automotive industry.
• At least 1 year experience as a Service Advisor at an authorized dealership and not as an Express Advisor.
• Strong skills in sales.
• MUST have Reynolds & Reynolds knowledge
• Able to communicate well with all customers.
• Must have valid driver's license with a clean record.

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