Key Holder

Job Title:Key Holder / Shift Supervisor / Shift Lead

Department:Merchandising

Reports To:Manager – Team Store

Status:Part-Time

Primary Objective: Responsible for assisting in the day-to-day operations of the Mariners Team Store and directing sales floor operations in the absence of Store Manager.

Essential Functions:

Store Opening/Closing

• Open/Close POS registers
• Monitor store email for information and direction.
• Ensure store is open during posted hours and secured at close.

Manager Support

• Monitor, evaluate, and communicate staff performance to Store Manager.
• Monitor expenses and staffing levels.
• Provide leadership in all areas of guest service, employee relations, sales and merchandising.
• Support Store Manager in decision making.
• Assist with training and motivating Staff.
• Help direct sales floor operations.
• Uphold company policies.

Project Execution

• Plan/Execute projects daily with staff.
• Ensure completion of staff's daily task assignments.
• Receive and merchandise freight.
• Perform POS transfers between stores.
• Assist with internal and external special orders.
• Assist with fulfillment of Social Media orders.
• Will perform other duties as assigned.

Store Merchandising

• Assist store with visual merchandising and display, including seasonal and promotional merchandising.
• Maintain a clean and organized store environment. Actively organize, size and straighten displays throughout shift.
• Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
• Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.

Guest Experience

• Adhere to the Mariners Selling System with all guest interactions.
• Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
• Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
• Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Complete guest checkout transactions on store's POS/computer system and balance register at the end of shift.
• Address any guest concerns resulting in a positive outcome

Education and Experience:

• High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of one year of Key Holder and/or Retail Sales experience required.
• Prior visual merchandising experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA's):

• Knowledge of or ability to learn Point-of-Sale
• Must be dependable and reliable to report to work on-time when scheduled.
• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, the ability to speak the truth with a positive intent, foster a culture of honesty and build trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.

Physical Activities and Working Conditions:

• Must be able to work game days, evenings, nights, weekends, and holidays.
• Must be able to move up to 50 lbs. occasionally and up to 20 lbs frequently.
• Frequent to constant walking and standing on concrete or carpeted floor.
• Must be able to climb ladders and stairs
• Repeating motions that may include the wrists, hands and/or fingers. (Computer, keyboard, mouse and telephone, performing clerical functions)