Access Services Associate II

CentraState Healthcare System, headquartered in Freehold, New Jersey, is a leading nonprofit healthcare provider dedicated to serving the community. Its comprehensive network includes CentraState Medical Center, a community-focused hospital, along with an ambulatory campus, two senior living facilities, three free-standing community health pavilions, and a charitable foundation. As the third-largest employer in Monmouth County, CentraState has earned repeated recognition as a Great Place to Work-Certified company, reinforcing its reputation as an exceptional workplace. 

CentraState Medical Center currently has an employment opportunity available for an Access Services Associate. This position is responsible for registering and scheduling patients in accordance with established procedures, ensuring a smooth and efficient intake process. The associate pre-screens patients to determine accurate financial responsibilities, secures all necessary legal consents and insurance documentation, and obtains pre-certification authorization when required. This role plays a key part in supporting patient access and contributing to the overall quality of care delivery.

• Registers each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.
• Obtains and determines the coordination of benefits and accurately inputs into computer software system following industry standards and departmental procedure.
• Clearly documents in computer system all communication with patients, family members, insurance companies and physicians. Documents any exceptions to standard procedure.
• Follows federal and state standards and complies with all regulations including accurate completion the MSP form and DOBI consent.
• Accurately utilizes Imaging system by scanning all paperwork into correct document and folder during registration, scheduling and verification process.
• Completes quality checks and reviews each registration and verification for correct information. Seeks assistance and plans corrective action.
• Handles departmental paperwork flow in a manner consistent with departmental policies and procedures.
• Follows up on incoming faxes, taking any necessary action and filing them in appropriate folders, or bringing them to the lab or scheduling as needed.
• Answers incoming calls in a timely, professional and courteous manner, using name of department and identifying self as appropriate.
• Accurately enters all diagnosis codes into the registration system.
• Obtains patient signatures on ABN forms fro those charts with missing codes.
• Follows up with physician offices to obtain missing codes as needed.
• Contacts patients to complete accurate pre-registrations prior to procedure.
• Maintains productivity within guidelines set by department.

• High school diploma or equivalent required or a minimum of 5 years of experience in healthcare-related clerical position in lieu of diploma.
• Hospital experience in registration or billing preferred. 
• Knowledge of medical terminology.
• Strong customer service skills.

CentraState Healthcare System, in partnership with Atlantic Health System, is a fully accredited, not-for-profit, community-based health system dedicated to providing comprehensive health services in central New Jersey. Beyond offering a wide range of advanced diagnostic and treatment options, CentraState is committed to being a valuable health partner, focusing on disease prevention, promoting healthy behaviors, and helping individuals of all ages live well.

Located in Freehold, CentraState includes a 284-bed acute-care hospital, a dynamic health and wellness campus, two award-winning senior living communities, a charitable foundation, and convenient satellite health pavilions. These pavilions offer primary care, specialty physician practices, and access to outpatient services such as lab work and physical therapy.

CentraState is proud to be among the less than two percent of hospitals nationwide to earn Magnet designation for nursing excellence five times. Additionally, it has been recognized as a Great Place to Work-Certified Company by Great Place to Work for four consecutive years.

Joining CentraState means becoming part of a pioneering healthcare facility committed to high-quality, patient-focused care. We invite you to make a difference in our community and advance your career with us. We support our employees with work/life balance initiatives, tuition assistance, career advancement opportunities, and more.

Discover why our employees love their jobs and being part of the CentraState family

CentraState Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members.

What We Offer:

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

Compensation Range: $ $28.80 per hour

The compensation above reflects the established range from CentraState Healthcare System (CSHS) for this position at the time the job was posted. CSHS considers many factors to determine compensation, including education, experience, skills, licenses, certification, and training.  As such, team member compensation may fall outside this range. 

Additionally, the compensation range reflects base salary and does not include extra shift rates or incentives tied to quality, productivity, etc., as applicable.

The benefits outlined also reflect CSHS' policy at the time of posting.  Benefits as are made available to other similarly situated team members of CSHS, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. CSHS may modify its benefits plans or programs at any time.

CSHS is proud to comply with all pay equity and pay transparency laws.