Community Health Worker

Summary: The CHW – Breast & Cervical Cancer Program (BCCP) will primarily be assisting patients with getting breast and cervical cancer. The position will assess if patients meet the criteria for the breast and cervical cancer program (BCCP) and assist with helping them apply for the program when appropriate. The CHW will assist eligible patients with their social determinants of the health needs by connecting them to resources. The position will assist patients through a variety of methods, including clinic visits, phone visits, and home visits. CHW's will work closely with medical providers, staff, and other agencies to improve patient care and outcomes.

Reports to: Social Services Supervisor

Manages: No

Dress Requirement: Business Casual

Work Schedule:

Monday through Friday during standard business hours

Times are subject to change due to business necessity

Non-Exempt

Key Responsibilities:

• Assist patients with completing breast and cervical cancer screening.
• When breast or cervical cancer screening results require further action, such as completion of further diagnostic procedures or treatment, assist patients with navigating that process.
• Assess patients for BCCP eligibility. Assist patients with apply for BCCP. In assessing eligibility for BCCP, the CHW should also assess patient eligibility for Medicaid, Marketplace, or Medicare insurance. Help patients with insurance application and track completion.
• Educate patients on the details of BCCP program coverage, including what is covered during the program.
• Help to address patient social needs through phone visits, in person visits, and home visits. Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
• Follow-up with patients about health management/care plans with both patients and providers. Help patients understand their plan of care.
• Call patients who miss appointments or are due for needed medical care to get them into the clinic for needed care.
• Document activities, service plans, and results in an effective manner while adhering to the policies and procedures in place
• Work collaboratively and effectively within a team
• Establish positive, supportive relationships with participants and provide feedback
• Facilitate communication and coordinate services between providers
• Motivate patients to be active, engaged participants in their health.
• Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
• Build and maintain positive working relationships with the clients, providers, case managers, agency representatives, supervisors and office staff.
• Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
• If bilingual, provide interpretation for patients.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equipment Operated:

Telephone

Computer

Printer

Fax machine

Copier

Scanner

Other office equipment as assigned

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

• Mobility = ability to easily move without assistance
• Bending = occasional bending from the waist and knees
• Reaching = occasional reaching no higher than normal arm stretch
• Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
• Pushing/Pulling = ability to push or pull a normal office environment
• Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
• Hearing = ability to accurately hear and react to the normal tone of a person's voice
• Visual = ability to safely and accurately see and react to factors and objects in a normal setting
• Speaking = ability to pronounce words clearly to be understood by another individual

Indicate Frequency of Factors that Contribute to this Position:

Factor

Frequency, 0 = never, 1 = occasionally, 2 = normally, 3= often, add explanation where needed

Normal, steady work pace

2

Randomly changing work pace

1

Fast, sometimes chaotic work pace

1

Independent decisions made without supervision

2

Exposure to trauma, grief, death, etc.

1, through patient's personal situation

Exposure to disease or bacteria

2, working closely with patient

Handles closed containers or vials of patients' bodily fluids or tissues

0

Required to wear safety clothing or equipment

0

Handles money (cash, checks or credit cards)

0

Interacts personally with public

3

Interacts with public via the telephone, letter, or other non-face-to-face measure

2

Requirements:

• Any combination of 3 years health/social services experience and/or education
• Verifiable good driving record and reliable transportation
• Background check
• Bilingual (Spanish/Haitian Creole/Somali/Nepali) encouraged to apply