Inside Sales Team Manager

Job Purpose
Our Inside Sales Team Manager will lead a remote team of inside sellers and is central to driving revenue through digital channels and leveraging modern sales tools to expand the customer base. This role must bring a blend of product knowledge, team leadership, and a passion for digital transformation.

Job Responsibilities

• Lead Inside Sales Team: Lead and inspire the Inside Sales team providing guidance, coaching, and support to maximize performance and professional growth. Set clear sales targets and KPIs for the team and provide regular feedback to ensure goals are met.
• Drive Sales: Champion digital sales initiatives through online portals, eCommerce platforms, and CRM-integrated tools. Develop and implement effective sales strategies to drive revenue, expand the customer base, and achieve sales objectives. Analyze sales data and market trends to make informed sales forecasts and strategic decisions.
• Digital Commerce Strategy: Collaborate with cross-functional teams including Marketing and Product Development, to align efforts and optimize sales strategies.
• Customer Experience: Support omnichannel customer engagement by aligning digital sales touchpoints with customer expectations. Foster strong relationships with key clients and prospects, understanding their needs, and providing exceptional customer service.
• Performance Analytics: Utilize dashboards and analytics tools to track KPIs, team productivity, and sales funnel performance. Provide regular reporting to leadership. Continuously evaluate and refine sales processes to improve efficiency and productivity and keep informed on industry trends, competitor activities, and market conditions to identify potential opportunities and challenges.

Additional Responsibilities & Qualifications

• Proven ability to lead a team and exceed revenue targets.
• Strong understanding of digital sales tools and eCommerce platforms (e.g., Shopify, Magento, Salesforce, HubSpot).
• Bachelor's degree in Business, Marketing, Packaging Engineering, or related field preferred.

Work Experience

• 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.
• 5-10 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experienced in providing leadership to others regarding work related systems, processes, and challenges.
• Experience of interpreting strategy and policy in order to set and deliver objectives.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
• Experience with or other CRM is preferred.
• Must be highly motivated, flexible and deadline driven.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.
• Strong problem-solving and attention to detail skills are required.

Education

• Bachelor's Degree Preferred

Physical Requirements

• A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time.
• The position also requires frequent lifting and/or moving up to 10 pounds.
• The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.