Communications Technician

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at 

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Disability Employment and Transitions Division.

This position assists consumers all over Montana by providing specialized telecommunications equipment and relay services to qualified individuals with hearing, mobility, and/or speech disabilities.  This position delivers equipment, trains, educates, and follows-up with the client to ensure the equipment is working properly.  Responsibilities include managing and presenting the statewide telecommunications equipment training and distribution program and Montana Relay Service training; providing support to the MTAC Director with program planning, coordination, and operations; assisting with the development of policies and procedures; interviewing clients; managing inventory control, preparing reports, and other program duties.  This position reports to the MTAC Director and does not supervise. 

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Knowledge and understanding of the social, cultural, economic, and special needs of people who are deaf, hard of hearing, speech disabled, mobility disabled, or deaf/blind, and the ability to function in the workplace and in their environment. 

• Knowledge of theories and best practices in adult learning and the use of techniques and methods for ensuring the transfer of training.

• Knowledge and the ability to communicate via American Sign Language or another signed mode and communicate information and ideas when speaking and writing so others will understand.

• Knowledge, Skill, or Ability to successfully work with technology and train on a variety of telephone equipment including landline, iOS and Android devices.

• Good organizational and time management skills.

• Meet minimum qualifications:

  • High School Diploma or equivalent.

  • One year of job-related college or vocational training in human services, communications, gerontology, or similar field.

  • Two years of job-related work experience such as working with the elderly, people with disabilities, or in the telecommunications industry.

  • Ability to communicate via American Sign Language is preferred. (If successful candidate does not possess sign language skills, he/she will be expected to learn sign language on the job.)

  • Other combinations of related education and experience may be considered on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter – Please describe your experience interacting with the elderly, disabled, deaf or hard of hearing, including those from culturally or economically diverse groups.

• Resume

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.