Jr. Information Systems Specialist

NDUS is a 100% employee-owned, customer-focused government services provider with expertise in Engineering, Information Technology, Cybersecurity, Program/Financial Management, Logistics, and Data Analytics. At INDUS, we believe in the value of the INDUS team. Together we deliver exceptional customer service, foster a growth and support-centered work environment, and focus on how we can give back to the communities that we serve. Empowering our employees starts on day one and creates an environment full of innovation and promise. By offering mentorship and robust Training and Development opportunities, INDUS continues its pursuit to be the Employer of Choice. 

The Sensors and SONAR Systems Department, Code 15, of the Naval Undersea Warfare Center (NUWC) Division Newport is responsible for full spectrum engineering, development and research pertaining to Sensors, SONAR and Undersea Warfare. Platforms include submarines, surface ships, surveillance, and distributed networks. Code 15 requires contract services to support Business Operations across the department including Data Center, Property Management, Information Technology & Cybersecurity, Financial Analysis and Project Management. Code 15 serves as the Navy's Technical Direction Agent (TDA) and In-Service Engineering Agent (ISEA) for surface, submarine, and undersea SONAR systems. Code 15 supports NAVSEA sponsors through a variety of technical programs including AN/BQQ-10, AN/SQQ-89, Maritime Surveillance Systems, Towed Systems, Advanced Development and Science and Technology (S&T).

Reporting to the Program Manager, the Junior IT will assist in setting up computer hardware, tracking IT assets, troubleshooting hardware issues, and supporting the setup of computer workstations. This role is essential to ensuring the smooth operation of our IT infrastructure and providing technical support to our the Code 15 Business Operations Support Services contract. This position is located in Newport, RI.

• Computer Hardware Setup:

  • Assist in the installation and configuration of computer hardware, including desktops, laptops, printers, and other peripherals.

  • Ensure all hardware is properly connected and functional.

• Asset Management:
  • Maintain an up-to-date inventory of all IT assets.
  • Track the allocation and movement of hardware within the organization.
  • Assist in the procurement and disposal of IT equipment.
• Troubleshooting and Support:
  • Diagnose and resolve hardware issues promptly.
  • Provide first-level support for hardware-related problems reported by employees.
  • Collaborate with senior IT staff to address more complex hardware issues.
• Computer Workstation Setup:
  • Set up and configure new employee workstations, ensuring all necessary software and hardware are operational.
  • Assist in the relocation and reconfiguration of workstations as needed.
• Documentation and Reporting:
  • Document hardware configurations, issues, and resolutions.
  • Generate reports on asset inventory and hardware performance.
• Other Duties:
  • Support IT projects and initiatives as directed by senior IT staff.
  • Stay updated with the latest hardware technologies and best practices
• Bid and proposal support if requested.
• Other duties as assigned.

Required Qualifications:

• An active secret clearance is required to be considered for this position.
• HS Diploma required or equivalent
• One (1) years of experience in a technical support or IT technician role is preferred but not required.

• Technical Skills:

  • Basic understanding of computer hardware and peripherals.

  • Familiarity with operating systems (Windows, macOS, Linux) and basic networking concepts.

  • Proficiency with Microsoft Office Suite and other common software applications.

• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (to include MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem-solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast-paced, changing, and challenging environment.
• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Desired Qualifications:

• Associate degree in Information Technology or a related field is desired.

INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

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