Electric Operations

Under general direction, performs major daily and project/program based administrative duties. Recommends and administers divisional/departmental policies and procedures. Prepares regular and special reports related to divisional/departmental operations. Performs other job-related duties as required.Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university required. Two years of full-time paid experience in government or private industry office administration required. (Substitution: Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.) Must be able to operate a personal computer with Microsoft Office Suites.

Primary Responsibilities

• Monitors receivables activity, validate accuracy, and address discrepancies before escalation
• Partners with internal and external departments to track delinquent accounts, support recovery efforts, and provide insight on account status
• Generates reports on receivable balances, account status, and payment performance for management review
• Creates and maintains department SOPs to ensure efficient and consistent customer care operations
• Reviews billing activity for accuracy, including transfers, charges, adjustments, and credits
• Support improvements to billing processes that reduce recurring discrepancies and strengthen compliance
• Acts as liaison between departments to coordinate account and service resolution
• Manage and coordinate resolution of billing or service issues requiring input from multiple functional areas
• Provides direction and oversight to staff during reconciliation efforts, billing adjustments, or cross-department projects
• Analyzes account activity, identify recurring discrepancies, and recommend improvements
• Prepares regular and special reports for management on reconciliation activities, accounts receivable status, and process improvement opportunities
• Recommends procedural changes that strengthen controls and reduce inefficiencies
• Supports audit reviews and respond to compliance inquiries as required
• Assists in developing and documenting standard operating procedures for reconciliation, receivable management, and billing support
• Provides guidance to staff on proper account handling and billing practices
• Oversees daily staffing, operations and administrative functions of the credit and collections and billing sections

Requirement

• A High School Diploma or GED is required.
• A Bachelor's Degree in Business/Public Relations or closely related field from a four-year accredited college or university is required.
• Two years of full time paid experience in government or private industry office administration is required. (Substitution: Two years of full time experience may substitute for each year of college education lacking.)
• Must be able to operate a personal computer with Microsoft Office Suites.

Preferred Requirements

• Minimum of 3 years of experience in accounts receivable, meter operations, credit and collections, billing, or related functions is highly preferred.
• Strong knowledge of billing systems?such as CC&B, Banner, or similar platforms is preferred
• Knowledge of account reconciliation, collections, and customer account management processes is highly preferred.
• Applied knowledge with Microsoft applications including Project, Visio, Excel, Outlook, and SharePoint is highly preferred.
• Experience in work order management systems such as Cityworks is highly preferred.
• Expertise developing and documenting processes and procedures is highly preferred.
• Strong problem-solving and analytical skills are highly preferred.
• Good written and verbal communication skills are highly preferred.