Loaner Car Agent

2 weeks ago

Lafayette, Louisiana, United States Sterling Automotive Group Full time

 Sterling Hyundai is hiring We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Loaner Car Agent, you'll guide customers through the loaner process while their vehicle is serviced in our Service Department. Top-notch customer service and communication skills are essential for success in this role.

Essential Duties & Responsibilities:

  • Guide customers through the loaner car process and address concerns
  • Ensure all required documentation is provided and policies are understood
  • Assist Service Advisors with vehicle status updates
  • Prepare and facilitate rental agreements with detailed information
  • Answer and direct calls, schedule service appointments
  • Handle insurance claims and collect deductibles for damages
  • Maintain updated records in spreadsheets and programs
  • Follow up with customers via phone and text on services and appointments
  • Conduct vehicle walk-arounds and demonstrate basic functions
  • Perform vehicle check-ins/check-outs and ensure rentals are clean and ready
  • Coordinate with Service Department on fuel and maintenance needs
  • Process warranty payouts per protocol
  • Maintain a professional demeanor and appearance

Job Qualifications & Requirements:

  • A minimum of two years in a customer service role is required
  • Strong organizational skills and ability to prioritize tasks effectively
  • Works well both with a team and independently
  • Must be coachable and have strong communication and time management skills
  • Must be willing to submit to pre-employment background check & drug screen
  • Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience due to insurance purposes
  • Minimum of high school diploma or equivalent is required

Schedule: Full-time, Monday-Friday 

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

  • Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
  • Financial Security: Hourly-paid position with guaranteed 40 hours per week
  • A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. 

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