Host

2 weeks ago

San Antonio, Texas, United States Renzo's Trattoria & Pizzeria Full time

Overview

Join our dynamic team as a Host and be the welcoming face of our vibrant restaurant In this energetic role, you'll create a warm, inviting atmosphere for every guest from the moment they arrive. Your enthusiasm and excellent communication skills will set the tone for an exceptional dining experience. As a Host, you'll manage reservations, greet guests with genuine hospitality, and ensure smooth seating arrangements—all while maintaining a lively and positive environment that keeps our guests excited to return. This paid position offers a fantastic opportunity to develop your customer service skills in a fast-paced, friendly setting.

Duties

  • Warmly greet guests upon arrival with a friendly smile and positive attitude, making them feel instantly welcome.
  • Manage reservation bookings efficiently using Open Table and TOAST POS
  • Maintain wait lists during busy hours, providing accurate wait time estimates and updates to guests.
  • Escort guests to their tables, ensuring they are comfortable and informed about menu specials or restaurant amenities.
  • Answer incoming phone calls with professionalism, providing information about wait times or reservation availability while demonstrating excellent phone etiquette.
  • Coordinate with the kitchen and service staff to ensure timely seating and smooth transitions between dining parties.
  • Handle guest inquiries or concerns promptly, demonstrating exceptional guest relations skills to resolve issues effectively.
  • Keep the host stand area organized, clean, and welcoming at all times, reflecting our commitment to hospitality excellence.
  • Support team members during peak hours by assisting with basic food service or guest assistance when needed.

Skills

  • Proven experience as a Host or in a similar customer-facing role within restaurants or hospitality environments.
  • Strong food service knowledge and familiarity with restaurant operations enhance your ability to serve guests effectively.
  • Excellent communication skills—both verbal and non-verbal—are essential for engaging with diverse guests confidently.
  • Experience using POS systems such as Aloha POS or Micros POS is preferred; familiarity with hotel guest services is a plus.
  • Demonstrated ability to provide outstanding guest services, ensuring each visitor feels valued and appreciated.
  • Knowledge of restaurant protocols including serving etiquette, reservation management, and guest relations strategies.
  • Ability to handle multiple tasks efficiently in a fast-paced setting while maintaining a positive attitude.
  • Professional phone etiquette skills for managing reservations and guest inquiries courteously and clearly. Join us as a Host and become part of an energetic team dedicated to creating memorable experiences through genuine hospitality We value your enthusiasm, communication skills, and passion for delivering exceptional guest service in a lively environment where every day offers new opportunities to shine.

Job Types: Full-time, Part-time

Pay: $ $14.50 per hour

Expected hours: 20 – 32 per week

Benefits:

  • Employee discount
  • Flexible schedule
  • Health savings account

Work Location: In person

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