Customer Service Representative Team Lead

5 days ago

Washington, Washington, D.C., United States Consular Outsourcing BLS Services Inc Full time

This is an excellent opportunity for anyone looking to build a career in government to citizen services in the heart of Washington D.C. In a nutshell, this is a front office Customer Service Team Lead and data entry position with high attention to detail and the ability to work in a fast-paced environment.

Positions available: Full Time

Number of Hire: 1

Clients: Consulate of Spain/Consulate of Germany/Consulate of Slovakia

Job Title: - Team Lead Submission Officer - Visa Application Services

Location: - D.C.

Joining Date: Immediate

Wages: $25/hour (OT after 40 hours/week at 1.5 times)

Languages: English & Spanish (German a plus)

Office Hours: 9am - 5pm

Benefits: All Full-Time staff receive 10 days of Paid Time off after 6 months of probation, Paid Federal/State/Consulate Holidays/ & 40 hours of Paid Sick Leave

*Must be authorized to work in the US

Job Responsibilities:

  • · Client facing – answering queries, advising applicants, managing disputes
  • · Customer Service –attending phone calls/emails
  • · Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
  • · Biometrics capture (Photo & Fingerprints)
  • · Cash collection & POS entry
  • · Data Entry with 100% Accuracy - complete the application life cycle in the system
  • · Provide applicants with information on all Value-added services
  • · Admin duties: photocopying/scanning/filing/inventory
  • · Complete the delivery of passport to applicant via courier or pick-up
  • · Preparing reports and other Team Lead Other duties as assigned

Required Experience & Qualifications:

  • · Excellent communication skills in English
  • · Other Languages a plus: Spanish, German, Hindi, Urdu, Afghan, Mandarin, Russian, French, etc
  • · Minimum Education: Associates Degree or bachelor
  • · Computer savvy with working experience in Microsoft Office
  • · Hands-on experience in updating/creating reports
  • · High level of attention to detail under stringent timelines
  • · Flexible with work hours (Day shift only)
  • · Must be willing to produce a background verification check upon hire

Job Types: Full-time, Part-time, Contract

Pay: $25.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off

Education:

  • Associate (Preferred)

Experience:

  • Data entry: 2 years (Preferred)

Language:

  • Spanish (Required)

Work Location: In person

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