Patient Care Liaison

1 week ago

Montgomery, Alabama, United States Ally Psychiatry Full time
:

Job Summary

We are looking for a Patient Care Liaison (PCL) to join our team In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step.

Roles & Responsibilities

Patient Support & Scheduling

Welcome patients warmly and assist with check-in and check-out.

Schedule, confirm, and reschedule appointments to maintain efficient patient flow.

Verify insurance, explain financial responsibilities, and process payments.

Manage incoming calls and direct them appropriately.

Respond to patient inquiries with professionalism and care.

Collect vitals and lab specimens as needed.

Educate patients on clinic policies and procedures.

Administrative Duties

Maintain and update patient records while following HIPAA and organizational guidelines.

Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication.

Keep the reception and patient areas clean, sanitized, and organized.

Process Prior Authorizations as needed.

Additional Responsibilities

Ensure all patient information is accurate and up to date.

Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic.

Responsible for other duties as assigned by leadership.

Attendance is an essential function of the job.

Requirements:

Required

  • High School Diploma or Equivalent.
  • Customer service experience (any industry).

Preferred

  • 6+ months of medical office experience.
  • Experience with EMR systems, medical terminology, and health care procedures.

Personal attributes

  • Dependable, professional, empathetic, and genuinely wanting to help people in a caring way.
  • Strong multitasking and problem-solving skills in a fast-paced environment.
  • Adaptable and proactive, with a positive and team-focused attitude.
  • Excellent communication and interpersonal skills with the ability to remain composed under pressure.

  • Patient Care Liaison

    2 weeks ago

    Montgomery, Alabama, United States ALLY Psychiatry Full time

    Job SummaryWe are looking for a Patient Care Liaison (PCL) to join our team In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators,...

  • Clinical Liaison

    3 days ago

    Montgomery, Alabama, United States KabaFusion Full time

    Come join an exciting and innovative company that puts the "care" back in healthcareWhy do Clinical Liaisons want to work here? The reason people love working for KabaFusion is because of the impact we have on our patients. Here, it doesn't matter what your role is, you will be part of a team that works collaboratively to change lives. You will go home...

  • Patient Care Coordinator MA

    7 days ago

    Montgomery, Alabama, United States Jackson Hospital Full time

    The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care. Participates in various other assignments as requested by the physician and clinic administrator. Escorts patients to the exam rooms to collect vital signs, temperature, weight and other health maintenance data. Draws blood for...

  • ED Patient Care Technician

    1 week ago

    Montgomery, Alabama, United States Baptist Health - Central Alabama Full time

    Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.To learn more about Baptist Health, visit us at Highlights11a-11p Full Time with every other weekendSummary: The Patient Care Technician shall...

  • RN (Registered Nurse) Diabetes Patient Educator

    5 days ago

    Montgomery, Alabama, United States Jackson Hospital Full time

    Under the direction of the Clinic Administrator, the Diabetes Coordinator is responsible for the planning, coordination, implementation, evaluation and management of the diabetes education for the Jackson Clinic. This includes managing human and material resources, program development and promotion, and creating and managing the budget for the department....

  • 1N Patient Care Technician Weekend PRN

    2 weeks ago

    Montgomery, Alabama, United States Baptist Health Full time

    Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.To learn more about Baptist Health, visit us at Highlights:Weekend Coverage As NeededSummary: The Patient Care Technician shall serve as a...

  • Patient Navigator

    2 weeks ago

    Montgomery, Alabama, United States The Region HR Consulting Firm Full time

    Health Services, Inc. is a progressive healthcare organization specializing in innovative quality patient care, integrating physical, mental and social well-being. HSI has served the community for over 50 years by providing patients with a full range of quality comprehensive services. We have 11 clinics located throughout the River Region, 2 mobile clinics,...

  • Patient Transportation Tech

    3 days ago

    Montgomery, Alabama, United States TriHealth Full time

    $1,000 Sign On BonusFull-time 2:00 p.m.-10:30 p.m.Job Overview:This position is responsible for the transportation of patients to and from various areas, including but not limited to nursing units, procedure areas, testing areas, therapy, and laboratory areas. Also provides assistance to patients arriving and departing from the hospital, specimens, supplies,...

  • Phlebotomist

    2 weeks ago

    Montgomery, Alabama, United States TriHealth Full time

    Join our team at Bethesda North Hospital Laboratory as a Phlebotomist and be a vital part of our healthcare mission. At TriHealth, you'll have the opportunity to work with patients of all ages, from infants to geriatrics, ensuring the highest quality specimens for diagnostic testing. Your role will include performing EKGs on outpatients, handling customer...

  • Phlebotomist - Split Shift

    2 weeks ago

    Montgomery, Alabama, United States TriHealth Full time

    Location: Bethesda North Hospital, 10500 Montgomery Road, Cincinnati, OH 45242Work Hours:Full-Time, 80 hours bi-weeklyEvening shiftWeekend and Holiday rotationJoin our team as a Phlebotomist and be a vital part of our healthcare mission. At TriHealth, you'll have the opportunity to work with patients of all ages, from infants to geriatrics, ensuring the...