Account Specialist

About Working At Commerce
Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $ $30.75 (Amount based on relevant experience, skills, and competencies.)

About This Job
The Account Specialist's primary focus is client support. Responsibilities include data management/ cleanup, troubleshooting, vendor file submission, spend file analysis and updates. They partner with internal teams to support client needs and ensure satisfaction. The Account Specialist works closely with Account Management to understand client specific strategies and work as a team to achieve established goals and initiatives.

Essential Functions

• Provide quality day-to-day support functions associated with proactive account service, relationship growth, and retention
• Troubleshoot systems, manage data, perform quality problem resolution and participate in client meetings
• Partner with internal teams and act as an expert or liaison to the systems that maintain customer data and workflows
• Serve as the customer's first escalation point for daily questions or issues and complete edits to some customer data elements
• Maintain data integrity for clients by reviewing, analyzing, and ensuring the accuracy of data migration from entry point onward
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Basic knowledge of account systems
• Strong customer service, problem solving and analytical skills
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
• 2+ years client support experience required
• Experience with case/ticketing/CRM systems preferred
• Hybrid Schedule: In office 2 days per week
• Level of role is determined by knowledge, experience, skills, abilities, and education
• For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Specialist and Senior Account Specialist – Commercial Card job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.20 to $30.75 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: , ,

Time Type:

Full time