Senior Staff Software Engineer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The UX Engineering team at ServiceNow is expanding and looking for a Senior Staff Software Engineer to help build and evolve our low-code UX Framework. This platform empowers customers to rapidly create robust, scalable, and engaging user interfaces with minimal hand-coding, enabling seamless experiences across the Now Platform.

In this role, you'll be a key technical leader driving the architecture and implementation of our metadata-driven UX framework. Your work will span core areas such as reusable UI component modeling, metadata-based screen rendering, routing, design-time schema definitions, runtime data binding and execution, and intelligent caching strategies. You'll collaborate closely with other platform and application engineering, UX, and product teams to deliver performant and extensible solutions.

A growing area of focus is the integration of AI-powered frameworks to accelerate UI development. You'll contribute to initiatives that leverage generative AI to automate UI composition, enabling dynamic, context-aware interface generation that enhances developer productivity and end-user experience.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner

• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines 

• Understanding software quality principles including reliability, observability, and production readiness. 

• Ability to troubleshoot complex systems and optimize performance across the stack. 

• Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. 

• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems 

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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