Senior Personal Banker

Cypress Bank & Trust was originally founded as a Florida Chartered boutique corporate fiduciary in Palm Beach, FL in 1996 and transitioned to a bank and trust company in August 2021. We currently have four full-service offices throughout the state of Florida with additional trust offices in Winter Haven and Naples. In addition to providing trust and investment advisory services, Cypress Bank & Trust offers a complete array of personal and commercial banking services intended to meet all our client's holistic, financial needs including providing personalized, tailored solutions. At Cypress Bank & Trust, we believe in providing services to meet all the needs of our clients.

About the Role

We are looking for a Senior Personal Banker who has comprehensive knowledge of the Bank's products, services, policies, objectives and practices. As an officer of the Bank, this position serves in a supervisory capacity and is responsible for overseeing branch operations in the absence of the Senior Relationship Manager. This role helps mitigate risk to the bank through training, security meetings, alarm testing, branch audits and daily decision making of returns and overdrafts. Leadership, client service and organizational skills sets are required to help ensure adherence to Cypress Bank & Trust Quality Service Standards and Core Values. This role is also required to be knowledgeable regarding all branch functions including teller, vault, and new account opening; manages client training and assistance with online banking products including Remote Deposit Capture limits, equipment installation and troubleshooting, and client-initiated wire transfer and ACH origination support and contract maintenance. Also is expected to provide training and support to less experienced bankers and other staff. Partners with Senior Relationship Manager to facilitate sales training and cross-selling objectives for personal bankers and new hires. This role is active in the officer calling program through business development calls which target specific market areas of small to medium size businesses and business professionals. The Senior Personal Banker also assists clients with consumer lending needs and accepting and processing new loan applications. Participates in the referral program in relationship to other lines of businesses within the bank to promote branch deposit and loan growth.

Responsibilities

• Performs other related duties as assigned by management.
• Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
• Complies with the Bank BSA Policy and internal procedures including any related training.

Supervisory Responsibilities

• Directly and indirectly supervises branch personnel.
• Responsibilities include training employees; planning, assigning and directing work; assisting the Senior Relationship Manager with appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures branch compliance with the Bank's BSA/AML/OFAC Program.
• Carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws addressing complaints and resolving problems.

Qualifications

• Associate's Degree (AA) or equivalent from a two-year college, or three years' related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Microsoft Office; CSI NuPoint Core System and its complementary products.

Required Skills

• Leadership - Provides strong leadership, sets a good example, skilled decision maker, motivator, encourager.
• Client Service - Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
• Directing & Controlling - The ability to create a motivating climate, achieve teamwork, train and develop, measure work in progress, take corrective action.
• Adaptability - Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
• Employee Development - Offers feedback, coaches employees appropriately, rewards employees wisely, takes mentoring role, challenges and develops employees, offers opportunity.
• Computer Skills - Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance.
• Decision Making - Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Ethics - Honest, accountable, maintains confidentiality.
• Product Expertise - Knows product features, understands marketplace, shares expertise with others.
• Productivity - Manages workload, works efficiently, meets goals and objectives.
• Reliability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
• Sales Skills - Understands marketplace, works to meet prospect/customer needs, effective closing technique.
• Teamwork - Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.
• Quality - Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/service.

Pay range and compensation package

Financially strong and growing company. Personal growth potential. Great company culture. Generous PTO schedule in addition to bank holidays.

Benefits:

• Health (Employer-paid coverage for employee, eligible the first month after the date of hire.)
• Dental
• Vision
• Life Insurance (company paid)
• Additional voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Metlaw
• Lifelock
• Employee Assistance Program
• 401K

Equal Opportunity Statement

Cypress Bank & Trust is committed to diversity and inclusivity in the workplace.