IT Helpdesk Technician I

Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.

We are proud to be recognized as Ranking Arizona's #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

As our portfolio continues to grow, so does our Corporate Team We are hiring a IT Helpdesk Technician I to join our IT Team. Our corporate office is located in McCormick Ranch neighborhood of Scottsdale, AZ.

The Helpdesk Technician I provides first-line technical support to Mark-Taylor team members across both Corporate and Community operations. This role ensures timely resolution of IT incidents, accurate documentation, and exceptional customer service while supporting the company's strategic initiatives of People, Excellence, and Growth. The technician will assist in maintaining and deploying corporate and property technology systems, including Microsoft 365, Intune, Entra ID, Unifi networks, audio/visual (A/V) systems, and other property-level hardware and applications.

You're Excited About This Role Because You Will:

• Serve as the first point of contact for IT support, providing timely assistance via phone, email, Teams, or in-person requests.
• Troubleshoot and resolve hardware and network issues for both corporate and community users.
• Configure, image, and deploy devices (computers, tablets, and mobile) using Intune and standard IT procedures.
• Maintain accurate documentation of tickets, assets, and resolutions within the IT service management system.
• Support and maintain A/V systems, digital signage, and conference room technology setups.
• Assist with network and Wi-Fi support, including Unifi device maintenance and Azure AD/MFA account management.
• Provide end-user support for Microsoft 365, Teams, Outlook, and property management platforms.
• Monitor and uphold IT security standards, including endpoint protection, patching, and compliance procedures.
• Collaborate with vendors and internal teams to resolve issues and coordinate technology installations.
• Contribute to IT documentation, knowledge sharing, and continuous improvement initiatives in line with Mark-Taylor's guiding principles.

We're Excited to Meet You Ideally, You Will Bring:

• Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• 1-2 years of experience in a HelpDesk or IT Support role.
• Strong knowledge of Windows 11 and Microsoft 365 environments.
• Familiarity with macOS, Intune, Entra ID (Azure AD), and Unifi networks preferred.
• Experience with RMM or ticketing systems (e.g., VSAX/Kaseya, Autotask, or ConnectWise).
• Excellent troubleshooting, communication, and time management skills.
• Basic understanding of A/V systems, HDMI/DisplayPort connectivity, and conference room technology is preferred.
• Relevant certifications (CompTIA A+, Microsoft Certified Fundamentals) preferred.
• Prior experience in property management or managed services a plus.

Why You'll Love Working at Mark-Taylor:

• Opportunities for career growth
• Employee referral program
• Paid time off, paid sick time, paid holidays, paid volunteer time
• Medical, dental, vision benefits, including paid parental leave
• 401k with company match
• Employee appreciation events
• MT Wellness program
• Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.