General Manager

The General Manager oversees all daily operations of the Greystone Pickleball Club, including customer service, member relations, food & beverage operations (coffee bar, full bars, and quick-service hot food solutions), retail, and onsite events. This role is responsible for ensuring an exceptional guest and member experience, maintaining high operational standards, driving financial performance, and providing leadership and development to all associates.

Leadership & Operations

1. Manage the operational strategy and execution of all club outlets including bars, coffee program, food service, and event operations.

2. Establish and maintain service standards that ensure member and guest satisfaction, staff engagement, and financial success.

3. Maintain a clean, safe, and welcoming environment throughout all club spaces.

4. Build and sustain a culture of hospitality, community, consistency, and continuous improvement.

5. Ensure compliance with all local, state, and federal regulations including liquor licensing, health department standards, and safety procedures.

Food & Beverage Management

1. Oversee daily F&B operations including inventory, menu execution, bar operations, product quality, and equipment maintenance.

2. Monitor food and beverage presentation and partner with culinary leads to address areas of concern.

3. Implement and train staff on upselling techniques, guest engagement, and high-touch service.

4. Develop creative offerings and revenue-generating programs including specials, tournaments, pop-ups, and partner activations.

Events & Banquets

1. Oversee private events including birthdays, corporate functions, tournaments, and social gatherings.

2. Ensure proper room and court setup, staffing, event execution, and post-event review.

3. Create and implement event packages and pricing strategies.

4. Support last-minute event adjustments with professionalism and flexibility.

5. Field incoming event inquiries and leads, conduct site visits for prospective clients, and partner with our two off-premise caterers for large-scale custom events requiring rentals, specialized menus, staffing, and production coordination.

Financial & Administrative

1. Review and analyze financial reports, sales forecasting, and labor planning to maximize profitability.

2. Manage scheduling, payroll, ordering, invoicing, and inventory control.

3. Implement strategies to drive revenue and member growth.

4. Prepare performance reports and communicate updates to ownership.

Human Resources & Training

1. Recruit, hire, train, and coach top-quality staff at all levels.

2. Conduct employee meetings, counseling sessions, and recognition programs.

3. Maintain fair and consistent accountability and discipline procedures.

4. Foster a culture of teamwork, empowerment, and professional growth.

Requirements:

1. 5+ years hospitality, sports club, or multi-unit restaurant management experience (country club or boutique fitness preferred).

2. Strong understanding of food & beverage operations, cost management, and customer service standards.

3. Experience organizing league play, tournaments, and recreational programming (pickleball experience a bonus).

4. Able to work weekends, evenings, holidays, and event-based schedules.

5. Excellent communication, interpersonal, and leadership skills.

6. Skilled with POS systems, scheduling platforms, and basic financial reporting.

Key Attributes:

1. Hands-on leadership style that leads by example.

2. Guest-focused with a passion for creating memorable experiences.

3. Calm under pressure, adaptable, and solution-oriented.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It's not intended to be all inclusive.

4. Entrepreneurial mindset with focus on growth and community building.

Physical Requirements:

1. Ability to stand and walk for extended periods.

2. Must be able to lift up to 50 pounds occasionally.

3. Comfortable working indoors and outdoors.

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

The Great Lakes Food & Beverage Leader

Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.

Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.

Our singular mission is to delight our guests, every meal, every day.

It's no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.

Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.

Micro-Markets
• Food Delivery
• Full-Service Dining
• Innovative Vending
• Office Coffee & Water
• Pantry Services
• Barista Bars
• Catering
• Premier Events

Looking to grow your career on your terms? Get to know us more.

We Are Curious.

Bold, original thinking, and an innate curiosity for what's new and next drives us to shake things up and create remarkable experiences.

We Dream Big.

We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we're not afraid to dig into a challenge.

We Champion Each Other.

Collaboration, teamwork, and trust aren't just buzzwords to us—they truly define our culture.

We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you're passionate about making difference, if you're eager to roll up your sleeves and be part of a team, we're looking for you.