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Data Center Technician

3 weeks ago

Ashburn, Virginia, United States DXC Technology Full time

Job Description:

Overview

The Data Center Technician is responsible for providing hands-on technical support within a CoLo data center environment. This role includes hardware installation, basic networking support, ticket management, and on-site assistance for internal teams and external vendors. Candidates should be comfortable working in server rooms, performing physical tasks, and supporting a wide range of infrastructure technologies.

Primary Responsibilities

  • Provide field support (5+ years preferred), including break/fix, hardware installation, and general hands-on IT assistance.

  • Manage and update SNOW (ServiceNow) tickets and asset records.

  • Perform networking troubleshooting, including:

    • Crash carts and console connections

    • ILO/remote access tools (e.g., iLO, Putty)

    • Wired and wireless network connectivity

    • Switch, router, core/aggregation, ISP hardware, and cabling issues

  • Serve as on-site "Hands and Eyes" support for remote network engineers.

  • Escort third-party hardware vendors and ensure adherence to site policies.

  • Perform rack-and-stack of servers, switches, and additional data center hardware.

  • Cable management, including routing under raised floors and through endcaps.

  • Conduct remote and on-site support for software/hardware installations.

  • Safely lift and carry equipment weighing up to 50 lbs.

Required & Preferred Qualifications

  • High school diploma or GED

  • Understanding of basic networking concepts

  • Ability to work in data center or telecom closet environments

  • Ability to lift 50 lbs. and perform physical tasks in a server room setting

Preferred

  • 5+ years of field support or data center experience

  • Vendor certifications (Lenovo, HP, IBM, etc.)

  • CompTIA certifications (A+, Network+, Security+)

  • Apple device training or certifications

  • Work Environment & Schedule

  • CoLo data center environment; may include cold/hot aisle conditions

  • Standard shift: Monday–Friday, 8 AM–5 PM

  • On-call availability required for outage windows and critical support needs

  • Overtime or weekend work may be required for high-priority incidents

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.