Part-Time Customer Service Representative

Part-Time Client Service Representative (Receptionist) – Be the Heart of Our Hospital

Where Compassion Meets Customer Service

At Charlotte Veterinary Hospital, we know that the first and last person a client interacts with can make all the difference in their experience. We're looking for a friendly, compassionate, and highly organized Client Service Representative (CSR) to be the face and voice of our hospital.

If you thrive on helping people, creating positive experiences, and making pet owners feel at ease, this is the perfect opportunity for you Whether you're scheduling appointments, managing transactions, answering client questions, or offering peace of mind to clients, your role is essential to providing exceptional, personalized service to our clients and their beloved pets.

Who You Are & What You Bring

• An outgoing person with a passion for animals. You love helping pet owners and ensuring their experience is smooth, warm, and welcoming.
• A master of first impressions. You greet every client with a smile, kindness, and professionalism, making them feel valued and heard.
• An excellent communicator. You listen actively, answer questions clearly, and provide helpful information with patience and empathy.
• A team player. You collaborate with veterinarians, technicians, and assistants, ensuring seamless hospital operations.
• Highly organized and detail oriented. You manage appointments, phone calls, records, and payments with accuracy and efficiency.
• Calm under pressure. You stay professional and collected in busy or emotionally charged situations, helping clients navigate their pet's care with confidence.

What You'll Do at Charlotte Veterinary Hospital

Client Experience & Front Desk Management

• Provide a warm, welcoming, and professional presence for clients on the phone and in person.
• Check clients in and out, schedule appointments, and ensure a smooth, efficient flow of hospital operations.
• Educate clients on hospital policies, services, and preventive care recommendations.
• Process payments, invoices, and pet insurance claims accurately.
• Manage client communications via phone, email, and text with prompt and friendly responses.

Compassionate Client Support

• Assist clients with questions, concerns, and emotional situations with empathy and understanding.
• Act as a liaison between clients and the medical team, ensuring accurate and timely communication.
• Help pet owners feel comfortable, informed, and valued throughout their visit.

Administrative & Hospital Support

• Maintain organized and accurate client records in our practice management software.
• Support the team with light administrative tasks, such as scanning documents and managing inventory alerts.
• Keep the front desk and lobby clean, stocked, and inviting.

What We're Looking For

1+ years of experience in the veterinary field.

1+ years of experience customer service (veterinary, medical, or hospitality preferred).

A warm, professional, and client-focused personality.

Strong phone etiquette, communication, and multitasking skills.

Ability to stay organized, prioritize tasks, and work efficiently in a fast-paced environment.

A positive attitude, willingness to learn, and a team-oriented mindset.

Why You'll Love Working Here

We are a practice that shares your values. We are committed to compassion, excellence, integrity, and dedication in everything we do.

We treat our employees the way they deserve We offer benefits including but not limited to; a competitive wage, a retirement plan, health insurance options, PTO, uniforms, professional development opportunities and benefits for your personal pets.

A supportive and positive team – You'll work with caring, like-minded professionals who uplift and support each other.

Opportunities for professional growth – Whether you're experienced or new to veterinary medicine, we invest in your training and development.

A meaningful career – You'll make a real impact by helping pets and strengthening the bond between clients and their furry family members.

Apply today and become the welcoming voice and friendly face of Charlotte Veterinary Hospital