IT Operations Manager

Description:

An international IT Service & Solution provider serving the automotive industry is seeking an experienced IT Operations Manager to oversee their teams at Manufacturing sites. This position plays a critical role in ensuring the seamless delivery of IT support, project coordination, and troubleshooting, while fostering collaboration across various technical groups. The ideal candidate will have strong IT skillsets, logical thinking, and hands-on troubleshooting experience within the manufacturing settings.

Responsibilities:

• Manage and mentor an IT team, ensuring task completion, maintaining team performance, and addressing any performance-related concerns.
• Assign tasks, set priorities, and oversee the completion of requests and issues.
• Conduct regular performance reviews and provide feedback for continuous improvement.
• Serve as the primary point of contact for manufacturing site operations, ensuring excellent service and communication.
• Handle escalated issues and complex troubleshooting scenarios, ensuring timely resolution.
• Provide support for issues, including installation, configuration, and troubleshooting of software applications and network.
• Ensure team members are equipped to handle common problems and guide them in resolving more advanced issues.
• Develop and maintain documentation for application support procedures and best practices.
• Generate regular reports on help desk performance, response times, ticket resolution, and other key metrics.
• Provide insights based on reports to suggest improvements in team processes and customer service.
• Present findings to management and collaborate on strategic improvements.
• Analyze help desk performance metrics and identify areas for improvement.
• Implement and refine processes to enhance efficiency and customer satisfaction.
• Work closely with other technical teams to ensure seamless integration and communication.
• Coordinate with external vendors and partners as needed.

Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications are a plus (e.g., ITIL, PMP)
• 5+ years of experience in IT management, including managing on-site teams.
• Proven experience in troubleshooting and providing hands-on technical support.
• Experience in a manufacturing or knowledge of production systems.
• Demonstrated ability to manage a team and handle complex support issues.
• Strong technical knowledge in IT systems, networks, and application support.
• Excellent troubleshooting skills and the ability to resolve technical issues quickly.
• Logical thinker with strong problem-solving skills.
• Strong leadership and communication skills, with the ability to manage and motivate teams.
• Experience working in a customer-facing environment and managing client relationships.
• Ability to collaborate effectively with cross-functional teams.
• Japanese Fluency in (Written and spoken) is a major plus

While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing.

Other duties assigned depending on various projects requirements.

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.

Job Types: Full-time, Contract

Pay: $ $50.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Application Question(s):

• How many years have you worked in a manufacturing or production setting?

Ability to Commute:

• Liberty, NC Required)

Work Location: In person