Evening Referral Specialist

Big Bend Hospice (BBH) is your "Hometown Hospice" providing compassionate end-of-life care for over 40 years to the Big Bend region. Guided by our values of integrity, respect, and excellence, we are seeking an experienced Referral/ Intake Specialist to joinour team in Tallahassee Florida.

The ideal candidate is a compassionate and service-oriented LPN or Clinical Medical Assistant (MA) professional who thrives in a fast-paced, team-focused environment. They possess a high level of empathy and excellent communication skills, enabling them to support and guide referring physicians, healthcare facilities, patients, and families with sensitivity and efficiency. With strong attention to detail and organizational abilities, they are adept at handling referral calls, accurately processing hospice care requests, and coordinating timely visits by Admission Specialists. Their commitment to delivering exceptional customer service ensures a positive and reassuring experience for all involved.

Position Duties and Responsibilities:

The Referral Specialist responsibilities will include, but are not limited to the following:

• Provides telephonic support to patient referral sources to initiate patient admissions.

• Gathers pertinent information from patients, family members, attending physicians, insurance carriers, and other staff to confirm the patient's financial obligations for services.

• Guides patients through the Admissions process by coordinating efforts with other members of the Admissions Staff as needed.

• Initiates a patient record and documents information received regarding patient's demographic information, condition, referral source, location, and other pertinent data in electronic medical record.

• Updates the patient record throughout the admission process.

• Collaborates with Admissions Nurse or Admissions Social Worker in the following areas:

• Coordinates with Admissions RN to begin the admission process.

• Updates and checks nurse scheduler to ensure that appropriate appointments are scheduled.
• Communicates information to and from nurse by telephone and electronically regarding the patient and updates patient records to incorporate new information.
• Orders special equipment or supplies as requested by the Admissions Nurse or Admissions Social Worker.
• Converts referred patients to active admission status in the computer database to ensure accuracy of patient pay status on admission.
• Contacts patients or referral source for opportunities to schedule a nurse visit for admission onto Big Bend Hospice Services at direction of Admissions Coordinator.
• Performs other duties as requested.

Work Schedule:

• Shifts: Full Time, Monday- Friday. Rotating Holiday and Weekends.
• Hours: 2:00 pm-10:00 pm or 3:00 pm-11:00 pm
• Location: Hybrid, office and remote
• Office Address: 1723 Mahan Center Blvd, Tallahassee, FL

Education & Experience:

• High School diploma or GED required.
• Associate degree preferred.
• LPN or CMA License required
• Experience with ordering medical supplies, records, and terminology is preferred
• Minimum of 2 years of administrative or clerical experience.
• Experience in a Healthcare setting preferred.

Skills & Abilities:

• Highly organized, with the ability to manage multiple priorities simultaneously and effectively.
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to make decisions based on the expectations of supervisors.
• Proficient with Microsoft Office Suite or related software including an EMR system.

Requirements:

• Valid Florida driver's license, auto insurance, and reliable transportation
• Florida LPN license
• Must have at home office space and strong stable internet connection
• Commitment to BBH's core values: integrity, compassion, and accountability.

Total Rewards:

BBH offers a robust Total Rewards package to include Competitive Salary, Robust Employee Benefits, Recognition and Public Service Loan Forgiveness (eligible for most roles).

Apply today and help us grow our mission to inspire hope by positively impacting the way our community experiences serious illness or grieve - one family at a time

Big Bend Hospice is an equal opportunity employer committed to diversity and inclusion.