Enterprise Technology Engineer

About Daiwa Capital Markets America Inc.:

Incorporated in 1964, Daiwa Capital Markets America Inc. ("DCMA") is a New York-based registered securities broker-dealer, a futures commission merchant, a primary dealer of U.S. Treasury securities, and a member of the New York Stock Exchange and other major U.S. exchanges. Our main focus is on the sales and trading of Japanese, Asian, and U.S. equities, fixed income instruments, financial futures, and investment banking for institutional customers. DCMA's ultimate parent company is Daiwa Securities Group Inc., one of the largest brokerage and financial services groups in Japan.

Position Summary:

We are seeking an experienced Enterprise Engineer to join our IT Infrastructure team within a fast-paced financial environment. This role involves the ongoing administration and maintenance of highly available corporate applications and systems.  This role ensures optimal performance, security, and scalability while collaborating with IT teams and third-party vendors. Key responsibilities include deploying and automating system processes, addressing critical issues, providing 24x7 support for line-of-business applications, leading server patching and vulnerability remediation efforts. The Enterprise Engineer will document system configurations, mentor team members and remain informed about the latest technology trends to recommend enhancements to the firm's technical platforms.

Reporting to the Enterprise Technology Manager in the Information Technology Department, you will be an integral part of the Enterprise Technology group operating in an environment of high team collaboration with a strong desire to respond and resolve problems and requests in a prompt manner.

Core Responsibilities:

• Oversee and maintain hybrid environments, including on-premises Windows Server infrastructure and cloud-based services (e.g., Azure), ensuring seamless integration, service availability, and operating system interoperability across platforms
• Manage and support a wide range of enterprise applications and services such as Omnissa Horizon, Citrix XenApp, Informatica PowerCenter, Swift Alliance, IBM MQ, Automation tools (e.g., Redwood, Power Automate, ActiveBatch), Manage Engine Endpoint Central, Microsoft Azure, Docker, Web servers (e.g., Apache, IIS), and Office 365 services (e.g., Entra,Intune, SharePoint, Teams, Exchange). 
• Design, implement and automate system management processes using PowerShell and other automation tools. 
• Administer and maintain Windows Server and Windows 11 environments.  
• Develop solutions for capacity planning, system optimization, patch management, and issue remediation. 
• Monitor system performance, troubleshoot critical issues, and ensure compliance with security protocols. 
• Interface with enterprise application vendors in the areas of system onboarding and offboarding, contract negotiation, designing and implementing enterprise system interfaces (on and off premise API's, etc.). 
• Conduct BCP testing of the firm's critical systems and infrastructure components and report results to the firm's BCM team. 
• Proficient in implementing and managing Public Key Infrastructure (PKI) solutions to ensure secure digital communication and data integrity.  
• Collaborate with IT functional teams (Security, Development, Service Desk) and external vendors to design and test enterprise solutions. 
• Assist in cloud adoption efforts by evaluating, deploying, and integrating cloud-based applications and platforms. 
• Responsible for deploying product updates, identifying and resolving production issues, while maintaining the highest levels of security, resiliency and uptime. 
• Maintain detailed documentation and release notes for system changes, following strict change management processes. 
• Provide technical guidance to leadership and peer engineers. 
• Implement automated procedures for system maintenance and technical issues as required. 
• Stay updated with technology trends and recommend best practices to improve resiliency, security, and efficiency. 
• Address security related tasks / projects. 
• Provide rotational on-call support after-hours and on weekends. 

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field required. 
• 7-10 years of experience in systems engineering or cloud architecture roles. 
• Extensive experience with system automation and scripting tools (e.g., PowerShell) and infrastructure management platforms (e.g., Manage Engine, SCCM). 
• Expertise in managing hybrid environments and supporting cloud platforms like Microsoft Azure and Microsoft Office 365. 
• Proficiency in Omnissa Horizon support and management including thin/zero client deployment. 
• Ability to build strong relationships with team members, vendors, and non-IT stakeholders. 
• Ability to work late in order to troubleshoot and perform upgrades and system maintenance outside of business hours. 
• Prior experience in training other staff members on technical systems and processes, showcasing leadership capabilities and team collaboration. 
• Ability to independently manage projects from research and testing to production deployment. 
• Exceptional server/systems troubleshooting skills and ability to resolve complex technical issues. 
• Excellent troubleshooting, analytical, and communication skills (written and verbal) with a high focus on customer service. 
• Strong ability to work independently and under tight deadlines. 
• Detail-oriented, organized, and able to handle both technical challenges and user interactions effectively. 
• Stay updated on emerging technologies, assess their potential impact, and recommend improvements to the current environment. 

Preferred Qualifications: 

• Possession of high-level certifications in Microsoft Azure, Cloud Architecture, Windows Administration, VMware Certified Professional (VCP) or other industry / Microsoft certifications. 
• Skilled in disaster recovery and business continuity planning related to enterprise systems and platforms. 
• Proven experience in similar Enterprise technology roles within financial services environments, ensuring an understanding of industry-specific security and compliance needs. 

Company Culture and Benefits:

Daiwa Capital Markets America Inc. has a vibrant company culture made up of a diverse team of professionals. We seek to foster an atmosphere in which our employees understand, respect, and inspire each other. We will continue to build a culture that encourages everyone at DCMA to take pride in their work. How we work — individually, with each other, and with our communities — is just as important as what we do and shapes who we are as an organization.

Our people are our most important asset, and as a result, we offer a competitive and robust total rewards package which includes, but is not limited to: 

• Competitive Benefits Package (Medical, Dental and Vision)
• Ancillary Insurance (Basic Life Insurance, AD&D Insurance, and Short & Long-term Disability)
• Flexible Spending and Health Savings Accounts (FSA and HSA)
• Employee Assistance Program (EAP)
• Comprehensive health and wellness benefits
• Parental Leave
• Family building benefits
• 401(k) with company match 
• Paid Time Off and holidays
• Professional development, educational assistance and training programs
• Community Engagement Programs

DCMA has a hybrid work program in place, with opportunities for remote work depending on the nature of the role and needs of your department. This was implemented to provide operational efficiency while simultaneously giving employees flexibility. At a minimum, employees are expected to work in the office three days per week.

DCMA provides equal employment opportunities for all applicants and employees. We are committed to providing a work environment that is free of discrimination and harassment. DCMA prohibits discrimination based on race, color, religion, gender identity, national origin, sexual orientation, age, disability, military or veteran status, or other attributes protected under applicable federal, state, or local laws.