Quality Manager

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. 

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project. 

The Project: 

Mace, as part of MPA delivery partner joint venture of Mace-Parsons-Arcadis, have been selected as the gateway development commissions partners of choice to support the GDC across the Gateway Program in New York, inclusive of the Hudson Tunnel Project.

The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. A milestone project supported by the bipartisan Infrastructure Investment and Jobs Act (IIJA), the project is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

Management of the implementation of a quality management system and its effectiveness in meeting business, statutory, legal, and contractual requirements.
Engages with business stakeholders to manage compliance to requirements, supporting a resilient business that manages risks effectively. The role is a key enabler to change and business improvement.

You'll Be Responsible For:

• Delivering delegated elements of an annual business plan to time and budget.
• Managing and facilitating external certification audits.
• Providing expertise and guidance in supporting achievement of new certifications where appropriate.
• Organising and facilitating internal audits in the audit programme.
• Accountable for leading audits and producing audit reports.
• Utilising comprehensive expertise and investigates and interprets root cause analysis of instances of non-conformance, including recommending corrective measures and long-term preventative measures.
• Coordinating reviewing of management system content for appropriateness, improvement, and implementation.
• Contributing to the identification of new systems and processes to drive efficiency, recommending improvements and innovations.
• Ensuring information for quality reports is available, accurate and delivered within agreed timescales.
• Accountable for the production of communication articles, plans and communication collateral.
• Coordinating activities reported in management reviews, collating, analysing, and presenting data and key metrics, analyses trends and provides recommendations and guidance.
• Providing recommendations for action to mitigate risk and improve management system effectiveness.
• Providing specialised expertise and knowledge to support on business development activities.
• Accountable for the development and delivery of training.
• Managing and monitoring performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities.
• Working collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

You'll Need To Have:

• Effective knowledge and application of quality management systems.
• Knowledge of ISO9001 standard and certification.
• Strong analytical and reporting skills.
• Good knowledge of management principles and operational controls through the delivery lifecycle.
• Experience in development and implementation of tools and techniques in an operational environment.
• High level of knowledge and understanding of current industry standards and regulations.
• Working knowledge of the construction, consultancy and facilities management industries.
• Good working knowledge of Microsoft Office 365 suite and data analysis tools.
• Excellent written skills.
• Excellent communication skills and customer focus.
• Ability to work to tight deadlines alone and as part of a team.
• Building and maintaining positive relationships across a business and with all levels of management.
• Strong organisational skills.
• Strong analytics skills.
• Report writing skills.
• Manages and influences a range of key/senior internal and external stakeholders. 
• Manages others effectively.
• Ability to influence and persuade senior management towards a desired course of action.
• Continuous improvement perspective.
• Resilience.
• Effective chairing of meetings.
• Develops and maintains a series of internal and external professional relationships. 
• Educated to degree level (or equivalent).
• Formal auditor training course within relevant subject
• Line management experience.
• Quality assurance experience.
• Quality management system experience.
• Internal auditing experience.

You'll Also Have:

• Experienced in implementation of digital control tools.
• Understanding of key project controls and processes such as design, procurement, tendering and project delivery.
• Understanding of outsourced business models.
• Ability to deal with and influence senior management.

The estimated salary for this position is $120,000 - $160,000. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills and qualifications.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization. 

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

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