Sales Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.:

Solicit new and existing accounts to meet/exceed revenue goals (hotel rooms, F&B) through telephone solicitation, outside sales calls, site inspections and written communication

• Prepare correspondence for customers, internal booking reports and file maintenance
• Responsible for planning, up selling and detailing the meeting/function with the client, including space requirements, times, equipment, menus, billing instructions, guest room needs, etc.
• Participate in business review meetings, pre-convention meetings, training and other sales related meetings as required
• Develop, implement, and monitor standards of service and coordinate activities amongst team members to ensure a high quality of service is maintained
• Work with other departments within the hotel and casino to provide quality service to guests
• Attend community/social events and industry meetings
• Develop/maintain knowledge of market trends, competition and guests
• Track and report sales revenues
• Prepare and submit call reports to upper management
• Manage travel and entertainment expenses and submit reports on a timely basis
• Achieve all sales goals established by the Hotel Director/Director of F&B
• Effectively and efficiently manage costs and objectives while achieving guest satisfaction.
• Protect and preserve assets of the company.
• Understand and adhere to all bargaining unit agreements.
• Meet grooming and appearance requirements.
• Meet attendance guidelines.
• Comply with all reasonable requests made by management.

BRING US YOUR BEST.:

• Must be at least 21 years of age
• High School Diploma and a minimum 2 years of equivalent sales/marketing experience in a 3+ Diamond Hotel Required
• 3–5 years of progressive experience in group sales, convention/meeting sales, or hospitality-driven revenue generation.
• Proven ability to meet or exceed revenue targets and build/maintain strong client accounts.
• Strong written and verbal communication skills, including presentation and negotiation abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM/sales-tracking systems.
• Excellent interpersonal skills with strong customer-service orientation.
• Strong organizational, time-management, and multi-tasking abilities.
• Understanding of competitive market dynamics and ability to support strategic planning.
• Valid driver's license and ability to travel locally for client meetings or events.
• Ability to work nights, weekends, and holidays when business needs demand it.
• Provides leadership and direction to the sales team (if applicable), which may include Sales Coordinators and support staff.
• Participates in interviewing and selection of new team members; assists with onboarding.
• Coaches, develops, and trains team members on sales processes, systems, service standards, and compliance.
• Conducts regular performance evaluations, provides feedback, and administers disciplinary action when needed.
• Assigns work and account lists to ensure balanced and effective coverage for any direct reports.
• Manages team workflow, including lead follow-up, site inspections, contract execution, and client servicing.
• Oversees reporting requirements, including sales forecasts, pipelines, and activity logs.
• Ensures compliance with internal controls, company policies, and gaming/hospitality regulations.
• Partners with Hotel, Banquets, F&B Administration, Casino Marketing, and Player Development to support execution of group business.
• Builds a positive, high-performance team culture focused on revenue generation and guest satisfaction.

STAY IN THE GAME. FOLLOW US.:

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer