Library Systems Technician

Under the general supervision of the IT Director, the Library Systems Technician is responsible for the maintenance of the Integrated Library System (ILS), in addition to various IT functions, services, training and analytics.

Essential Duties:

• Manage ILS workflows, troubleshooting, and day-to-day functions to meet customer and staff needs
• Provide group and one-on-one staff training while maintaining training documentation
• Maintain ILS data, including running reports, data cleanup, changing rules, etc.
• Provide IT support

Other Duties:

• Support Help Desk Team by providing instruction, documentation, technical information, troubleshooting and other assistance as needed
• Provide technical support as part of the Help Desk Team including (but not limited to):
• Assisting with implementing new technologies and upgrades from testing and implementation to production status
• Assisting with third party services
• Participating on technology project teams
• Assist in developing the annual budget for ILS services with the IT Director
• Participate in national and regional library committees
• Provide backup support to the region in the absence of LARL IT Director
• Create and update information on the LARL website and intranet as requested
• Identify and implement technology efficiencies
• Work with vendors to execute short-term and long-term projects according to plan, standards and budget
• Perform other related duties as requested by the IT Director or Executive Director

Competency:

• Independent judgment & initiative with excellent communication & problem solving skills
• Strong commitment to excellent internal and external customer service
• Ability to maintain and safeguard confidential information
• Ability to develop, plan and implement ILS services
• Must be forward-thinking, flexible and able to deal with frequent interruptions
• Ability to plan, organize and complete daily work and special projects efficiently and effectively
• Ability to make rapid analytical reviews of reports
• Strong commitment to emerging library trends
• Strong technology skills and familiarity with emerging technologies to maintain a high level of departmental productivity and accuracy
• Proficient with software for data reporting and manipulation (Excel and Google Sheets)
• Create and maintain training videos
• Familiarity with SQL for creating custom reports
• Scripting/programming familiarity for automating tasks
• Understanding HTML for website troubleshooting
• Strong technical writing skills
• Comprehension skills to learn new technical skills quickly

Education/Experience/License:

• Associate or Bachelor's Degree
• 3-5 years IT experience
• Library experience preferred
• A valid drivers' license and ability to travel frequently to other LARL locations required.

Supervisory Responsibilities:

No direct supervisory responsibilities, but may offer work direction to support staff and assist staff working on ILS-related and special projects.

Language Ability:

Able to communicate clearly using English, both written and oral.

Work Environment:

The noise level in the work environment is usually quiet.

This is an in-person working position

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to stand, walk, crouch, stoop, squat, twist, climb, push/pull, up to 40 lbs.
• Able to use hands to grasp a barcode scanner and keyboard for extended periods.
• The ability to hear, understand, and distinguish speech and/or other sounds.
• Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• Ability to drive to other locations as needed.

General Notes: This job description is not intended to be all-inclusive. Additional details will be specified by the Executive Director. The employee will also perform other reasonable business duties as assigned by the supervisor or other management staff. Management reserves the right to change job responsibilities, duties and hours as needs prevail. LARL is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Working Conditions:

This position is 40 hours per week. Benefits include: paid holiday, vacation & sick leave; paid single health insurance coverage; paid $20,000 term life insurance coverage; Public Employees Retirement Associate (PERA); Social Security (FICA); optional flexible spending plan; optional dental insurance; optional vision insurance; optional deferred compensation plan; optional AFLAC insurance policies; six month orientation period. Place of employment is the Regional Office of Lake Agassiz Regional Library, located in the Moorhead Public Library.

Salary Range:

$20.00 – $23.50 per hour

To Apply:

Application forms are required along with a cover letter and should be submitted to:

Human Resources, Lake Agassiz Regional Library

118 5th St S, Moorhead, MN 56560

E-mail: Fax:

Applications accepted until the position is filled.